Summary
Overview
Work History
Education
Skills
Certification
notary
Timeline
Generic

Christine James

Las Vegas,NV

Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.

Overview

11
11
years of professional experience

Work History

Client Service Specialist II

Bank Of America
06.2020 - Current
  • Accepted and processed payments, updated accounts and issued receipts
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Family Support Specialist

Department Of Welfare And Supportive Services
08.2019 - 06.2020
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
  • Developed rapport to create safe and trusting environment for care.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Credit Escalations

National Debt Relief
12.2017 - 08.2019
  • Completed training in topics such as credit management and civil court practices to maintain up to date knowledge.
  • Applied training and persuasive communication strategies to overcome objections.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.

Consumer Finance Representative

Wyndham Vacation Resort
02.2015 - 03.2017
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.

Recovery Specialist

Credit Acceptance
05.2013 - 01.2015


  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed high call volume with tact and professionalism.

Education

High School Diploma -

Horizon East
Las Vegas, Nv

Associate of Arts - Criminal Justice

University of Phoenix
Las Vegas, NV
04.2023

Skills

  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Avaya Software knowledge
  • Extensive history with predictive dialers
  • Committed to maintaining data integrity
  • Talented client relations manager

Certification

  • CNP - Certified Notary Public

notary

Detail-oriented and highly organized notary public with a strong understanding of legal documents, adept at verifying identities , witnessing signatures, and administering oaths. Proven ability to maintain confidentiality, ensure document authenticity, and provide exceptional service in accordance with state regulations

Timeline

Client Service Specialist II

Bank Of America
06.2020 - Current

Family Support Specialist

Department Of Welfare And Supportive Services
08.2019 - 06.2020

Credit Escalations

National Debt Relief
12.2017 - 08.2019

Consumer Finance Representative

Wyndham Vacation Resort
02.2015 - 03.2017

Recovery Specialist

Credit Acceptance
05.2013 - 01.2015

High School Diploma -

Horizon East

Associate of Arts - Criminal Justice

University of Phoenix

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Christine James