Christine Jefferis
McKinney,TX
Summary
Dynamic leader with a proven track record at Emser Tile, enhancing customer satisfaction and streamlining operations for growth. Expert in Customer Relationship Management and interpersonal skills, achieving significant sales increases. Excelled in leveraging data analytics and customer feedback to drive market share. Possesses exceptional time management, phone etiquette, project coordination and process improvement skills.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Emser Tile
09.2021 - 11.2023
- Developed strong relationships with clients, resulting in repeat business and increased sales of 25% year over year.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, managing company inventory, and maximizing profits with freight expense reduction of 30%.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times both in office and remotely.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Created and summarized data weekly to identify areas for improvement and recommended appropriate solutions to upper management.
Regional Operations Manager
Emser Tile
01.2014 - 09.2021
- Coordinated with five other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Implemented process improvements across all 16 branches in the region to shape organizational culture, optimize procedures for higher efficiency and improve audit scores.
- Increased employee retention 50% by implementing comprehensive training programs and opportunities for advancement across the company.
Market Manager
7-eleven
02.2013 - 01.2015
- Increased market share by identifying and capitalizing on emerging market trends.
- Achieved sales goals and improved profit margins 20% by cultivating relationships with franchisees and influencing change.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
Education
No Degree -
University of California, Riverside
Riverside, CASkills
- Customer Relationship Management (CRM)
- Sales Support
- Microsoft Office Suite proficient including excel
- Issue and Resolution Tracking
- Project Coordination
- Account Administration
- Call Management
- Database Management
Timeline
Customer Support Specialist
Emser Tile
09.2021 - 11.2023
Regional Operations Manager
Emser Tile
01.2014 - 09.2021
Market Manager
7-eleven
02.2013 - 01.2015
No Degree -
University of California, Riverside
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