Christine Johnson
Greenfield Center,NY
Summary
Compassionate and results-driven Licensed Practical Nurse with over 25 years of experience in both clinical and remote healthcare roles, including remote patient monitoring and care plan review. Achieved a 93% patient satisfaction by delivering personalized, empathetic care, and facilitating effective communication among patients, families, and healthcare providers. Improved vital sign compliance by 60% and medication adherence by 25% via remote monitoring programs. Dedicated to providing exceptional remote care that meets the comprehensive medical, emotional, and social needs of patients and families.
Overview
8
8
years of professional experience
Work History
Remote Patient Monitoring Care Coach
American TelePhysicians (ATP)
Jacksonville , FL
09.2022 - 09.2024
- Spearheaded a remote patient monitoring program for up to 160 patients, tracking vital signs and coordinating care, resulting in improved patient outcomes and earning praise from patients and physicians for outstanding service and patient support
- Educated 20+ newly enrolled patients weekly on remote monitoring technology, instilling confidence, and resulting in 95% program adherence during the first month of enrollment
- Actively engaged with patients and families via phone and email, addressing any health concerns and goals, while building a trusting relationship to facilitate success toward a healthy lifestyle
- Managed a caseload of 25 remote patients daily, addressing critical health alerts, medication adherence, and education, which resulted in a 15% reduction in hospital readmission rates and costs
- Worked closely with patients, families, and their healthcare providers to facilitate effective communication and promote optimal health outcomes
- Ensured thorough and accurate documentation of all patient interactions, health status, interventions, and outcomes via the telehealth platform
- Demonstrated ability to work effectively in a remote environment, utilizing digital tools to ensure timely and accurate data analysis and reporting, while continuing seamless communication and collaboration with the healthcare team
Patient Care Coordinator
American Telephysicians / Medbridge Healthcare
Jacksonville, FL
09.2022 - 09.2024
- Reached out to prospective patients by phone and email addressing diagnosis and management of sleep disorders
- Secured insurance details and confirmed coverage for virtual sleep studies
- Collected comprehensive medical history from patients and families, ensuring accurate documentation in electronic medical systems
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary
- Facilitated coordination between primary care physician and specialists to ensure continuity of care
- Collaborated with Insurance Department to confirm coverage and address issues
- Addressed inquiries regarding virtual appointments, subsequent steps, and necessary equipment
- Advised patients on financial obligations and payment options
Remote Care Plan Coordinator
Pinehaven Nursing and Rehab
Philmont, NY
07.2022 - 12.2022
- Achieved the elimination of overdue care plan reviews, reducing the backlog from over 900 in July to zero in five months
- Developed and implemented individualized care plans for SNF residents, ensuring compliance with regulatory requirements
- Monitored and revised care plans to enhance their effectiveness, making adjustments as needed
- Coordinated care plan updates and revisions, ensuring timely and effective implementation
- Delivered consistent updates to nursing staff regarding modifications in residents' care plans
- Conducted frequent review of care plans to maintain accuracy and effectiveness
- Revised care plans as needed to reflect any changes in condition, preferences, or goals
MDS Coordinator Assistant
Pinehaven Nursing and Rehab
Philmont, NY
04.2016 - 12.2022
- Conducted and verified the accurate completion of Minimum Data Set (MDS) assessments, ensuring timely and compliant submission to state and federal agencies for a 120 bed SNF
- Analyzed and reviewed MDS assessments to identify and correct errors, ensuring accurate and compliant data for care planning and reimbursement
- Conducted thorough reviews of the MDS assessments, supporting documentation, ICD-10 coding guidelines, and regulation
- Performed thorough interviews and assessments with residents to evaluate their hearing, speech, vision, and ADLs, to identify area needs, and developed targeted care plans
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
- Interpreted physician orders for accuracy and completeness prior to submitting them electronically into the MDS system.
- Developed and delivered education training programs for Certified Nursing Assistants (CNAs) and nurses on accurate Activities of Daily Living (ADLs) coding, promoting accurate documentation in patients' EMRs, which resulted in an 11.25% improvement in CNA coding and nursing documentation accuracy among 13.5 patients out of 120 patients within 1-3 months post-training
- Utilized multiple healthcare platforms and EMR systems to enter MDS information on each patient, update patient information, streamline care coordination, and improve patient outcomes
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Education
Nursing
Dutchess County Boces
Poughkeepsie, NY06-1999
Skills
- Remote Patient Monitoring
- Chronic Care Management
- Skilled clinical documentation
- Proficient in multiple EMR platforms
- Experienced with remote monitoring and telehealth platforms
- Competent in health data analysis
- Care planning
- Chronic disease management
- Strong organizational and communication skills
- Self-motivated and disciplined, with the ability to work independently
- Time management and organization
- problem-solving and critical thinking
- Patient communication and rapport-building
- Patient and family advocacy
CERTIFICATES
- CHRONIC CARE MANAGEMENT, REMOTE PATIENT MONITORING, WELLNESS COACHING - Remote Learning Services, LLC 09/2022
- UTILIZATION REVIEW 101 - Remote Learning Services, LLC 09/2022
- HEDIS / DATA ABSTRACTION - Remote Learning Services, LLC 09/2022
- DIABETES 101 - Universal Class 09/2022
- WELLNESS COACHING - Universal Class 10/2022
- STRESS MANAGEMENT - Universal Class 10/2022
- NUTRITION 101 - Universal Class 10/2022
Timeline
Remote Patient Monitoring Care Coach
American TelePhysicians (ATP)
09.2022 - 09.2024
Patient Care Coordinator
American Telephysicians / Medbridge Healthcare
09.2022 - 09.2024
Remote Care Plan Coordinator
Pinehaven Nursing and Rehab
07.2022 - 12.2022
MDS Coordinator Assistant
Pinehaven Nursing and Rehab
04.2016 - 12.2022
Nursing
Dutchess County Boces
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