Christine Johnson

• Coordinated project timelines and deliverables to ensure alignment with strategic goals.
• Developed and maintained comprehensive project documentation for stakeholder visibility.

. I also type up applications for big locations and we also board them.

. Responsible for gathering all necessary documentation for potential merchants to provide underwriting.
. The tools to approve credit card processing applications. Daily tasks include running credit reports and
tax ID matching reports. Reaching out to merchant for outstanding application requirements, work in a
fast paced and detail oriented environment, maintain good relationships with merchants and staff.

. I answered the phone from merchants and sales and transferred them to the correct department.

• Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
• Coordinated with team members to streamline processes, improving response times for client concerns.
• Trained new representatives on company policies and customer service protocols, fostering a knowledgeable team.