CHRISTINE JOHNSON
SAVANNAH,GA
Summary
Student financial support specialist at Savannah College of Art and Design with a focus on improving financial accessibility through effective negotiation and collaboration. Proven organizational skills and dedication to customer service led to enhanced student compliance and satisfaction. Expertise in data analysis supports informed decision-making and streamlines processes. Successfully managed a hybrid schedule while conducting virtual meetings via Zoom.
Overview
39
39
years of professional experience
Work History
Student Financial Support Specialist
Savannah College of Art and Design
Savannah, GA
07.2022 - Current
- Facilitated negotiation of payment arrangements between college and students to promote financial accessibility
- Collaborated with students to address and resolve outstanding financial obligations, ensuring compliance and reducing barriers to education.
- Guided students in comprehending financial accounts to enhance clarity and support informed decision-making
- Accept and facilitate payment through self service technology
- Hybrid 50% Remote
Secretary, Registrar, Attendance Clerk
Locust Grove Middle School
Locust Grove, VA
03.2015 - 07.2022
- Managed student records at the campus level.
- Processed new student enrollment from online registration and transferred data to operating system for accurate record-keeping.
- Gathered necessary paperwork, such as custody information and immunization records, to ensure compliance with enrollment requirements.
- Request records from previous school, prepare cumulative folder.
- Managed the processing of student transfers and withdrawals to maintain accurate enrollment data.
- Ensure accuracy and confidentiality of all current and former students.
- Prepared and mailed attendance letters for excessive absences and tardiness to inform parents/guardians and ensure compliance.
- Drafted and recorded school notices to school population using School Messenger to effectively communicate important information.
Instructional Assistant for Technology
Locust Grove Primary School
Locust Grove, VA
08.2011 - 03.2015
- Organized instructional materials to streamline lesson delivery and improve classroom efficiency.
- Supported teachers by clarifying lesson concepts to enhance student understanding.
- Supervised students during activities to maintain a safe and focused learning environment.
- Supported teacher in classroom management
- Gathered materials for lessons
Substitute Teacher
Orange County Public Schools
Orange, VA
09.2010 - 06.2011
- Managed classroom behavior to foster a positive learning environment
- Followed lesson plans to ensure consistent delivery of curriculum
- Provided emergency assistance in classrooms to maintain safety and order during critical situations
Volunteer
Locust Grove Primary School
Locust Grove, VA
09.2007 - 09.2010
- Facilitated children's personal and academic growth through tailored guidance
- Managed lunchroom and playground activities to ensure safety and promote positive interactions
- Assisted teachers and staff with daily activities to enhance classroom environment
- Maintained cleanliness and safety standards in facilities
Stay at Home Mom
Locust Grove, VA
01.2002 - 09.2010
- Coordinated medical appointments for child with special health needs, ensuring timely access to care
- Established and enforced safety protocols, safeguarding household members from potential hazards
- Administered First Aid to family members during emergencies
- Oversaw household budget and expenses, maintaining financial stability
- Maintained cleanliness and safety in living spaces
- Raised two daughters
Claims Adjuster
Managed Comp
Bedford, New Hampshire
01.1999 - 01.2001
- Investigated reported claims by contacting employer, injured worker, and medical provider to gather necessary information.
- Negotiated insurance settlements within authorized parameters to reach fair agreements.
- Processed medical bills and reimbursed claimants promptly to ensure timely financial support.
- Distributed time-sensitive state documents to relevant parties promptly.
Supervisor Close Out Cash Receipts Collections
Apple Vacation Accounting Department
Newtown Square, Pennsylvania
01.1997 - 01.1998
- Managed cash receipt processes and completed closeouts.
- Processed checks for passenger accounts, ensuring timely and accurate transactions
- Processed refunds for overpayments
- Distributed commission payments to agents
- Managed credit card chargeback disputes, effectively safeguarding company revenue
- Conducted investigations to resolve client issues, enhancing customer satisfaction and trust
Reservationist/Sales Agent
Apple Vacations
Newtown Square, PA
01.1996 - 01.1997
- Facilitated effective sales transactions to enhance customer satisfaction
- Assisted customers in resolving inquiries and issues promptly
- Entered data into systems to ensure accuracy and reliability
Assistant Head Teller
Summit Bank
Bridgeton, NJ
01.1987 - 01.1996
- Supervised and controlled large sums of money to ensure security and accuracy in branch transactions.
- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Conducted vault audits to maintain compliance and accuracy of cash handling procedures.
- Reconciling cash drawers and branch totals
- Completion of monthly and quarterly audits
Education
Some College (No Degree) -
Rowan College of South Jersey
Vineland, NJSkills
- Hybrid work adaptability
- Familiarity with Slack and Zoom
- Customer service excellence
- Data analysis
- Microsoft Excel proficiency
- Organizational skills
- Team collaboration
- Independent work
- Leadership determination
- Reliability
- Strong work ethic
- Sociability and positivity
Timeline
Student Financial Support Specialist
Savannah College of Art and Design
07.2022 - Current
Secretary, Registrar, Attendance Clerk
Locust Grove Middle School
03.2015 - 07.2022
Instructional Assistant for Technology
Locust Grove Primary School
08.2011 - 03.2015
Substitute Teacher
Orange County Public Schools
09.2010 - 06.2011
Volunteer
Locust Grove Primary School
09.2007 - 09.2010
Stay at Home Mom
01.2002 - 09.2010
Claims Adjuster
Managed Comp
01.1999 - 01.2001
Supervisor Close Out Cash Receipts Collections
Apple Vacation Accounting Department
01.1997 - 01.1998
Reservationist/Sales Agent
Apple Vacations
01.1996 - 01.1997
Assistant Head Teller
Summit Bank
01.1987 - 01.1996
Some College (No Degree) -
Rowan College of South Jersey