Christine Jolicoeur
Winslow
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Maine General Medical Center
12.2024 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA/CRMA
Woodlands Senior Living
03.2024 - 12.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Documented patient information and care activities in electronic health record.
Certified Nursing Assistant/CRMA
Maine Veterans' Homes
05.2021 - 10.2023
- Assist residents with meals, supporting with range of motion, encouraging positive behaviors and making safe and healthy choices, all aspects of personal care; assist residents with all aspects of room checks, bed making, eating, doing laundry etc. Supporting coworkers when needed and assisting Nurses when asked with miscellaneous tasks.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Service Representative
Coastal Med Tech
03.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Staffing Solutions, LLC
04.2019 - 03.2020
- Manage documents in queue to ensure all deadlines are met/work across all regions for enrollment. Updated incorrect indexed information to correct information in Virtual Gateway. Ability to review and scan documents for accuracy and completeness prior to data entry. Ensure clear and concise notes are added to HIX for any compliance reasons and follow up as needed. Maintain 80% accuracy rate as expected.
- They decided to shorten the promised contract, I then went to Maine Care Member services. I verified Maine Care coverage if it was active or not (non-active would have to call DHHS directly) Id assist pharmacies on phone with questions for customers. Assist customers with Release of Information paperwork, remain within HIPPA guidelines when it comes to what information I could give or mail out. I left that job going to Coastal Med Tech
MHRT-1/CRMA
Motivational Services
09.2012 - 11.2019
- Leveraged industry expertise to stay abreast of emerging trends in risk management, incorporating relevant techniques into existing practices as appropriate.
- Assisted with returning, destroying and ordering medications.
- Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
- Maintained accurate documentation of medications and treatments on assigned residents.
- Managed a portfolio of diverse clients, delivering high-quality CRMA services tailored to their specific needs and requirements.
- Established a reputation for excellence in CRMA by consistently meeting deadlines, producing high-quality work, and demonstrating strong attention to detail.
Education
Associate of Science - Business/Medical Office
Kaplan University-Maine Campus
Augusta, ME02-2015
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Emergency response
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
Certification
Certified Nursing Assistant- originally 1991, then again in 2022/CRMA (2010 ish) lapsed around October 2023 I believe
Timeline
CNA
Maine General Medical Center
12.2024 - Current
CNA/CRMA
Woodlands Senior Living
03.2024 - 12.2024
Certified Nursing Assistant/CRMA
Maine Veterans' Homes
05.2021 - 10.2023
Customer Service Representative
Coastal Med Tech
03.2020 - 04.2021
Customer Service Representative
Staffing Solutions, LLC
04.2019 - 03.2020
MHRT-1/CRMA
Motivational Services
09.2012 - 11.2019
Associate of Science - Business/Medical Office
Kaplan University-Maine Campus
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