Christine Kateley
Aperto Property Management
Cloverdale,CA
1
Certification
16
years of professional experience
#readytowork Willing to relocate: Anywhere Authorized to work in the US for any employer
Work History
Asst. Community Manager
1 Year 5 Months- Hires, supervises, trains and evaluates and develops staff, Provides daily leadership for the team, Identifies appropriate contractors, defines scope of work and obtains necessary bids, Perform property inspections to maintain curb appeal and to assess any maintenance issues, Oversaw maintenance program with supervision, inspections, and monitoring of work orders to ensure timely resolutions, Address resident concerns including but not limited to property repairs, neighbor disagreements and renewal agreements, budget, monthly variance reports and process invoices, Processes invoices in Utilized Yardi property management software for operations. and submits for payment, Rent collection, prepares deposits using Yardi property management software, Create a positive company culture, provided daily, weekly, and monthly reports to Regional Manager, promptly report property liability claims, employee worker's compensation claims, and property loss claims according to company policy, approve payroll for all staff members including commissions and bonuses when/if applicable, Advocate Risk Management initiatives for employee safety, Yardi
- Coordinated property management activities to enhance tenant satisfaction and community engagement.
- Assisted in budgeting and financial reporting to ensure accurate tracking of operational expenses.
- Managed resident communications, addressing inquiries and resolving issues promptly to maintain positive relationships.
Community Manager
8 Months- Hires, supervises, trains and evaluates and develops staff, Provides daily leadership for the team, Identified contractors, defined scope of work, and obtained bids to ensure project alignment with property goals, Perform property inspections to maintain curb appeal and to assess any maintenance issues, Oversees maintenance program including supervision, inspections and monitoring work orders, Addressed resident concerns regarding property repairs, neighbor disagreements, and renewal agreements to foster community satisfaction, budget, monthly variance reports and process invoices, Processes invoices in Utilized Yardi software for property management tasks. and submits for payment, Rent collection, prepares deposits using Yardi property management software, Create a positive company culture, provided daily, weekly, and monthly reports to Regional Manager, promptly report property liability claims, employee worker's compensation claims, and property loss claims according to company policy, approve payroll for all staff members including commissions and bonuses when/if applicable, Advocate Risk Management initiatives for employee safety, Yardi
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Coordinated regular meetings with residents to address concerns and gather feedback.
- Managed social media platforms to promote community events and foster communication.
Community Manager
3 Years 1 Month- Managed a 239-lot property by maintaining resident satisfaction, resolving issues, facilitating community home sales, ensuring occupancy of rental homes, coordinating budgeting and resident ledgers, producing monthly bills and statements, processing payments, and scheduling maintenance staff and repairs with vendors.
- Developed community engagement initiatives, enhancing resident satisfaction and retention rates.
- Coordinated property maintenance schedules, ensuring timely responses to tenant requests and upkeep.
- Implemented social media strategies to promote community events and increase resident participation.
Regional Manager
1 Year 6 Months- Oversaw all daily operations of the 256-room hotel, including convention center and catering, rate and revenue management, implementation and adherence to company policies and procedures, accounts receivable, invoicing and coding, conflict resolution, customer service, employee hiring, discharging, discipline, counseling, staff orientation and training, sales, payroll, assigned daily tasks, conducted Performed data input for operational records, and held monthly safety meetings. Additionally, oversaw all aspects of 3 other properties, including an 82-unit apartment complex, a 30-room lodge with natural hot springs pools, and an 80-room hotel with convention center.
- Led regional operations to enhance guest satisfaction and streamline service delivery.
- Developed training programs to elevate team performance and improve service standards.
- Analyzed market trends to identify growth opportunities and optimize resource allocation.
Office Manager
6 Months- Oversaw QuickBooks tasks, executed data entry, and coordinated daily office operations along with customer service.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated schedules, meetings, and travel arrangements for senior management team.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
General Manager
2 Years 2 Months- Oversaw all daily operations of the hotel, managed rate and revenue, and ensured implementation of company policies and procedures.
- Developed and implemented operational strategies to enhance guest satisfaction and streamline service delivery.
- Oversaw daily hotel operations, ensuring adherence to company policies and quality standards.
- Led staff training programs to improve team performance and service excellence.
Assistant Manager
11 Months- Oversaw daily hotel operations, managed rates, and led employee hiring, training, counseling, and discharge. Ensured company policies and procedures are implemented and followed. Coordinated staff orientation to facilitate smooth onboarding. Generated revenue through effective sales strategies.
- Supervised daily operations ensuring optimal guest satisfaction and service quality.
- Trained and mentored staff on best practices and operational standards.
- Developed and implemented efficient scheduling to maximize team productivity.
Director of Extended Stay
7 Months- Managed the application process, collected rents and deposits, addressed tenant issues, and assigned daily duties for staff (cleaning building, rooms, grounds, etc.).
- Developed and implemented strategic marketing initiatives to enhance brand visibility and guest engagement.
- Oversaw daily operations, ensuring adherence to quality standards and exceptional guest experiences.
- Led cross-functional teams in executing operational improvements that increased efficiency and reduced costs.
General Manager
3 Years 4 Months- Managed daily operations of the hotel, including rate and revenue management, ensuring compliance with company policies and procedures.
- Directed daily operations to enhance guest satisfaction and optimize service delivery.
- Implemented cost control measures, improving budget adherence and operational efficiency.
- Led staff training initiatives to foster a culture of excellence in service standards.
Customer Service Rep
5 Months- Provided phone support to customers for banking needs, ensuring timely and accurate assistance
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Utilized CRM software to track and manage customer interactions effectively.
- Developed comprehensive knowledge of product offerings to provide accurate information to customers.
Education
High school or equivalent
Skills
Yardi
Property management tools
Accounting and finance experience
Financial oversight
Budget management
P&L Management
Revenue Management
Financial planning
Tax experience
Payroll
Payables
Receivables
Billing management
Bookkeeping
Regulatory compliance
Landlord-tenant law
Section 8
LIHTC
Community management
Community operations
Property Leasing
Real estate management
Team management
HR management
Scheduling
Time management
Night Audit
Administrative support
Office management
Microsoft Excel
Quickbooks
Microsoft Outlook
Technical skills
Computer proficiency
Productivity software
Organizational budget management
Forecasting
Report writing
Guest Services
Community outreach
Diversity awareness
Hotel experience
Hospitality
Forecasting
Receivables
Report writing
Fair Housing regulations
Microsoft Outlook
Office management
Certification
Driver's License
Timeline
Asst. Community Manager
Aperto Property Management
10.2024 - 03.2026Read More
Community Manager
Aperto Property Management
01.2024 - 09.2024Read More
Community Manager
Havenpark Communities
10.2020 - 11.2023Read More
Regional Manager
Rocky Mountain Hospitality
03.2019 - 09.2020Read More
Office Manager
Kirby Environmental
09.2018 - 03.2019Read More
General Manager
Rocky Mountain Hospitality/ FairBridge Inn & Suites
06.2016 - 08.2018Read More
Assistant Manager
Greenwood Village Inn & Suites
07.2015 - 06.2016Read More
Director of Extended Stay
Rocky Mountain Hospitality/ Guest House Inn & Suites
10.2014 - 05.2015Read More
General Manager
Rocky Mountain Hospitality/ The Outlaw Inn/ Guest House Inn & Suites
06.2011 - 10.2014Read More
Customer Service Rep
Teletech Holding Inc
09.2010 - 02.2011Read More
High school or equivalent
Read More