Christine Kaufmann
Chicago,IL
Summary
Dynamic Customer Experience Manager with a proven track record at Michaels Arts and Crafts, enhancing customer satisfaction through effective training and strategic policy development. Highly organized and dependable, skilled in data analysis and team leadership, consistently resolving complaints and improving service quality.
Overview
38
38
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
Skokie, Illinois
09.2022 - Current
- Led customer service initiatives to enhance overall shopping experience.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Trained staff on effective communication and customer engagement techniques.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Key Holder Supervisor
Eddy Bauer
Morton Grove, Illinois
09.2024 - 10.2025
- Supervised daily store operations, ensuring compliance with company policies and enhancing overall customer experience.
- Trained and mentored new team members, improving customer service delivery and team cohesion.
- Assisted store manager with daily operations, streamlining processes and supporting efficient store functionality.
- Responded promptly to customer inquiries about product availability.
Cashier Supervisor
Bed, Bath and Beyond
Skokie, Illinois
10.2016 - 06.2023
- Supervised eight employees to maintain high service quality and enhance customer satisfaction.
- Fielded customer calls to address inquiries and resolve issues, improving overall customer experience.
- Troubleshot and resolved customer complaints, fostering positive customer relationships.
- Conducted nightly audits of register drawers for accuracy.
- Replenished inventory to maintain adequate stock levels.
Assembly Line Packer
Nexus Employment Solutions
09.2015 - 05.2017
- Achieved hourly quota of 250 pieces consistently
- Cross-trained on 13 stations to enhance operational flexibility
- Provided team leader coverage during shifts
- Collaborated with team of 25 to meet production goals
Health Insurance Agent (Seasonal)
Blue Cross Blue Shield
Chicago, Illinois
09.2016 - 01.2017
- Handled inbound and outbound calls to assist clients with inquiries and policy information
- Resolved client issues by identifying needs and providing appropriate solutions
- Processed payments accurately to ensure timely coverage for clients
- Obtained licenses for Health, Life, Annuities, and Long Term Care
Customer Service/Cashier (Seasonal)
Rural King
Springhill, Florida
10.2015 - 12.2016
- Executed sales and up-selling techniques to enhance customer experience
- Processed customer returns efficiently to maintain satisfaction
- Organized and replenished shelves to ensure product availability
Senior Processor/Supervisor
Good Will Industries
Springhill, Florida
01.2012 - 11.2014
- Led a team of seventeen, overseeing daily operations and ensuring efficient workflow
- Mentored and trained new employees to enhance onboarding experience and team integration
- Delegated daily tasks to optimize team performance and meet operational goals
- Recorded daily activities and submitted to lead supervisor in a timely fashion
- Organize and price merchandise
Receiving Manager, Front End Supervisor, General Merchandise Clerk, Customer Service, Cashier, Utility Clerk
Dominick's
Chicago, Illinois
06.1988 - 09.2011
- Supervised a team of twelve employees
- Organized weekly schedules for cashiers
- Oversaw incoming shipments, ensuring timely and accurate inventory updates
- Ordered stock and delegated the processing of stocks
- Researched and resolved inventory discrepancies
- Processed cash transactions accurately, ensuring swift service
- Verified and reconciled cash drawers, maintaining accurate financial records
- Processed western union, money orders, ticket master, and lottery
Education
St. Benedict High School
01-1988
Skills
- Excellent customer service skills
- Fast learner
- Highly organized
- Strong attention to detail
- Dependable
- Self-starter
- Computer skills including data entry, Microsoft, Excel and Outlook
- Ability to prioritize a large number of activities
Timeline
Key Holder Supervisor
Eddy Bauer
09.2024 - 10.2025
Customer Experience Manager
Michaels Arts and Crafts
09.2022 - Current
Cashier Supervisor
Bed, Bath and Beyond
10.2016 - 06.2023
Health Insurance Agent (Seasonal)
Blue Cross Blue Shield
09.2016 - 01.2017
Customer Service/Cashier (Seasonal)
Rural King
10.2015 - 12.2016
Assembly Line Packer
Nexus Employment Solutions
09.2015 - 05.2017
Senior Processor/Supervisor
Good Will Industries
01.2012 - 11.2014
Receiving Manager, Front End Supervisor, General Merchandise Clerk, Customer Service, Cashier, Utility Clerk
Dominick's
06.1988 - 09.2011
St. Benedict High School