Summary
Overview
Work History
Education
Skills
Timeline
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Christine Keenan Vollan

Kenmore,WA

Summary


Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.

Overview

17
17
years of professional experience

Work History

Medical Billing Specialist

Cancer Care Network
09.2005 - 10.2014
  • Reviewed claim denials and payer requirements for corrective action
  • Maintained and updated information on insurance coverage of diagnosis, procedures and fees
  • Researched and replied to insurance, patient and internal customer inquiries
  • Worked hand-in-hand with front office staff to obtain proper information for claims processing
  • Oversaw and ran necessary reports for monthly and quarterly reporting
  • Operated office equipment, including typing, adding, and calculating machines
  • Communicated with customers to provide account information

Customer Service Representative/ billing

Convalescent Equip & Supply
01.2001 - 05.2005
  • Anticipated needs and resolved problems to keep customers happy
  • Built trusting relationship with customers to better understand needs
  • Managed customer calls efficiently in fast-paced call center environment
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
  • Collaborated with internal departments to find resolutions and conduct further research on customer account
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Addressed and resolved customer concerns and complaints
  • Created and entered enrollment applications for new consumers in company database

Supervisor of Operations

Mezza Cafe
11.1997 - 02.2003
  • Kept operations in compliance with applicable internal policies and regulatory standards
  • Prepared thorough reports by compiling and distilling related data
  • Coordinated outside vendor support to meet office maintenance or service needs
  • Supervised work of office, administrative and customer-facing employees
  • Kept updated records of inventory, supplies and maintenance actions
  • Preserved customer loyalty by quickly and completely resolving complaints

Education

Diploma -

Woodway High School
Edmonds, WA
06.1983

Skills

  • Patient Billing
  • Multitasking and Organization
  • Claims Review
  • Commercial and Private Insurance
  • Account Management
  • Critical Thinking
  • Records Maintenance
  • Claim submission
  • Insurance verification
  • Payment posting
  • HIPAA compliance

Timeline

Medical Billing Specialist

Cancer Care Network
09.2005 - 10.2014

Customer Service Representative/ billing

Convalescent Equip & Supply
01.2001 - 05.2005

Supervisor of Operations

Mezza Cafe
11.1997 - 02.2003

Diploma -

Woodway High School

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Christine Keenan Vollan