Christine Kellams

Work History

Nationally Certified Pharmacy Technician

Veterans Affairs Medical Center

02.2020 - Current

I work remotely from home in New Castle, IN
Answer incoming phone calls and address questions from customers and healthcare providers.
Verify patients name, address, phone number and last 4 digits of social security number with every phone call.
Streamline communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
Solve customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Send medication renewal requests for patients to providers.
Assist patients by phone with tracking information of pharmacy package.
Assist patients in getting phone call transferred to desired clinic inside Veterans Affairs Medical Center or Community Based Outpatient Clinic.
Communicate with patients about symptoms they are having and assisting in getting them warm transferred to triage nurse.
Complete Talent Management Systems activities in timely manner.
Communicate with Veterans Affairs outpatient pharmacies to confirm stock for a patient who wants to pick up medication at window.

Nationally Certified Pharmacy Technician

Walmart

07.1989 - 03.2021

Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
Reduced medication errors through consistent attention to detail and adherence to established protocols.
Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
Assessed prescription refills for accuracy before dispensing them to patients.
Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Entered and processed patients' prescriptions into internal system.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted, measured and compounded medications following standard procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Managed opening and closing duties for pharmacy.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Set up and modified patient profiles to include current medications and insurance details.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved third-party billing, computer system and customer service issues.

Summary

Overview

Work History

Nationally Certified Pharmacy Technician

Nationally Certified Pharmacy Technician

Education

High School Diploma -

Skills

Certification

Interests

Timeline

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