Christine Kenney
Madison Heights,MI
Summary
In my eight years at Covius, I've transitioned through the ranks, holding five different positions. In some of those positions, I supervised other employees. In everything, I've found that organization, clear communication, active listening, a willingness to learn, and a willingness to help others has greatly contributed to my success. With a track record of adaptability and growth within Covius, I bring extensive experience in fostering collaboration across various roles. My commitment to organization and effective communication has consistently driven positive outcomes, while my dedication to continuous learning ensures I remain adaptable to evolving challenges. I am eager to leverage these skills and experiences to contribute to new opportunities and drive further success in my career journey.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician II
Covius
04.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided extensive assistance with the Citrix to AVD migration
Supervisor - Mailroom
Covius
10.2021 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks - involving thousands of documents weekly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client requests and championed the effort to get custodian transmittals under SLA.
- Reviewed Policies and Procedures, ensuring compliance and making suggestions/recommendations, as necessary.
Education
Master of Science - Information Technology - Cybersecurity
Walsh College of Accountancy And Business Administration
Troy, MI09.2023
Bachelor of Science - Information Technology - Cybersecurity
Walsh College of Accountancy And Business Administration
Troy, MI09.2022
Skills
- Issue Resolution
- Remote System Analysis
- Application support
- Security Protocols
- Ticket management
- Technical Documentation
- Complaint resolution
- Customer Service
Certification
CISCO Internetworking Certification of Achievement - 2020
- Introduction to Networks
- Switching, Routing, and Wireless Essentials
- Enterprise Networking, Security, and Automation
- Cybersecurity Operation
Project - Citrix to AVD Migrations
Recently completed the Citrix to AVD migrations:
- Assisted more than 50 employees with the transition off the Citrix platform on to AVD
- Became the go-to person for the installation of RDS software (ResWare, ProKey)
- Resolved the installation issues with UPS Worldship
Timeline
Help Desk Technician II
Covius
04.2023 - Current
Supervisor - Mailroom
Covius
10.2021 - 04.2023
Master of Science - Information Technology - Cybersecurity
Walsh College of Accountancy And Business Administration
Bachelor of Science - Information Technology - Cybersecurity
Walsh College of Accountancy And Business Administration
CISCO Internetworking Certification of Achievement - 2020
- Introduction to Networks
- Switching, Routing, and Wireless Essentials
- Enterprise Networking, Security, and Automation
- Cybersecurity Operation
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