EDWARD WASHINGTON
Mesa,AZ
Summary
Hands-on IT technician with practical experience supporting end users, imaging Windows devices, and configuring PCs, printers, and scanners. Delivers service desk support, remote troubleshooting, and project assistance across clinic and desktop engineering environments.
Overview
23
23
years of professional experience
Work History
IT Help Desk Technician II
Bannerhealth
Phoenix, AZ
06.2016 - Current
- Delivered technical support for desktop computers, laptops, and applications during 724 project.
- Diagnosed and resolved hardware, software, and network issues.
- Completed service requests for ambulatory sites.
- Worked service now tickets and requests.
- Imaged desktops and laptops.
- Imaged new desktops and laptops with clinic software.
- Installed PCs, set up monitors, configured printers, switched WTS and MS4 sessions, and loaded special software.
- Configured PCs for deployment.
- Assisted refresh team activities.
- Supported installation, upgrades, troubleshooting, and problem resolution for equipment at Banner clinics.
- Assisted with setup for Banner Urgent Care and Quick Clinic sites.
- Supported new tower expansion efforts.
- Installed and configured Tap and Go system in collaboration with cybersecurity team.
- Supported FAC desktop engineering projects.
- Configured GFI FaxMaker.
- Set up McKesson scanners and barcode scanners.
- Installed and set up McKesson, Imaged Home Care, and Hospice.
- Imaged Windows 7 and Windows 10 and windows 11 software.
- Provided imaging services for laptops and desktops in the Cerner project.
Repair
ED
01.2004 - Current
- Repair Computers
- Configured and maintained computer systems.
- Built new systems
- Replaced outdated network hubs with high-performance switches
- Created 568B straight-through and 568A crossover Ethernet cables
- Installed and configured software for re-imaging hard drives using Symantec Ghost
- Remote troubleshooting
- Provided technical support to users.
Metallurgical Technician /Acid Unloading / Process Control System Administrator
Asarco Ray
08.2014 - 03.2016
- Maintained two OSA On-Stream-Analyzers and PSM 400 MPX In-stream particle size Analyzers, conducted flotation tests for concentrator and assisted with bottle roll sample preparation for acid consumption.
- Maintained DCS system, Monitored key performance indicators in the mill to ensure optimal production efficiency.
- Set up new servers, modified HMI screens, and created Excel reports on concentrator status to enhance operational visibility.
- Constructed and configured servers and built 2U and 3U server racks to support improved network operations.
Computer technician I
Avnet
01.2014 - 04.2014
- Built custom computer systems for medical industry, ensuring optimal performance and reliability
- Diagnosed desktop and laptop hardware issues using Avnet support procedures.
- Installed operating systems, drivers, and required business software on user devices.
- Checked frame integrity and installed hardware cables and peripherals during hardware setup
- Configured printers, scanners, and network connections for Avnet office teams.
Field
Basin Water
10.2005 - 05.2012
- Developed and maintained ion exchange systems for treating contaminated groundwater, industrial process water, and air streams from municipal and industrial sources, enhancing environmental safety
- Managed computers and communication networks for PLC and other systems, troubleshooting electrical wiring issues, installing software, and correcting ladder logic programs to maintain operational integrity
- Provided exceptional service to clients, ensuring satisfaction and retention
Education
Associate of Applied Science - Computer Installation And Repair Technology
TTY Career College
Phoenix, AZ03-2014
Associate - Micro Computer repair
Associated Technical college
Anahiem, CASkills
- Issue Resolution
- Troubleshooting and Diagnostics
- System Configuration
- Technical Documentation
- User Training Support
- IT Security Compliance
- User Interface Design
- Project Support
- Equipment Calibration
- Attention to Detail
ADDITIONAL INFORMATION
Awards received Honorable Discharge, Hazmat, Hazwoper First aid, cpr A+ Cert MSHA.
I WORK ON ANYTHING ELECTRICAL AND MECHANICAL.
I Rebuild big to Small Engines , and Rewire any Electric components and wiring that has failed.
Accomplishments
- Top Performer challenge coin 2020 2022 x2 2023 2024 cloud strike
Timeline
IT Help Desk Technician II
Bannerhealth
06.2016 - Current
Metallurgical Technician /Acid Unloading / Process Control System Administrator
Asarco Ray
08.2014 - 03.2016
Computer technician I
Avnet
01.2014 - 04.2014
Field
Basin Water
10.2005 - 05.2012
Repair
ED
01.2004 - Current
Associate of Applied Science - Computer Installation And Repair Technology
TTY Career College
Associate - Micro Computer repair
Associated Technical college