Christine Kon
Larksville,PA
Summary
Detail-focused professional with 5+ years of experience in customer service and quality control. Skilled in leveraging research and strategic insights to improve online search relevancy and user satisfaction. Strong communication, multitasking, and organizational abilities. Seeking new challenges to enhance skills and contribute to company growth.
Overview
5
5
years of professional experience
Work History
Doordash | Doordash Driver/Delivery
DoorDash
, CA
04.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Documented daily mileage, gas, and other data.
- Maintained a track record of consistently achieving high customer satisfaction scores through exceptional service delivery.
- Enhanced customer satisfaction by providing courteous and professional service.
- Completed necessary paperwork and documentation for deliveries.
- Logged deliveries, drop-off times and special conditions in company system.
- Collected payments for goods delivered or unloaded.
Tie-dye Textile Creation Specialist
Self-Employed
Larksville, PA
10.2019 - Current
- Design and produce custom tie-dye textiles, ensuring high-quality and unique patterns.
- Enhanced client satisfaction by meticulously attending to details and employing advanced dyeing techniques resulting in vibrant and long-lasting colors.
- Addressed and resolved production issues promptly, ensuring consistent quality.
- Delivered exceptional, handcrafted products to enhance brand reputation.
- Streamlined production process, significantly reducing turnaround time while maintaining exceptional quality, leading to increased client satisfaction.
- Analyzed market trends to develop new tie-dye designs, expanding product range, and attracting a broader customer base.
- Implemented rigorous quality control measures, ensuring each handcrafted product meets high standards and enhances brand reputation.
- Pioneered novel tie-dye techniques, expanding product range and attracting diverse clientele. Continuously refined processes for enhanced efficiency and quality.
- Implemented strategies to take advantage of new opportunities.
Education
Certification in Teaching Special Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2008
Master of Science - Master of Science in Exceptionalities
Bloomsburg University of Pennsylvania
Bloomsburg, PA01-2007
Bachelor of Science - Bachelor of Science in Psychology
Misericordia University
Dallas, PA05-2002
Associate of Science - Human Services
Luzerne County Community College
Nanticoke, PA05-2000
Skills
- Online Research
- Keyword Optimization
- Internet Navigation
- Content Evaluation
- Quality Control
- Time Management
- Problem Solving
- Customer Service
- Strategic Marketing
References
References available upon request.
Timeline
Doordash | Doordash Driver/Delivery
DoorDash
04.2023 - Current
Tie-dye Textile Creation Specialist
Self-Employed
10.2019 - Current
Certification in Teaching Special Education
Bloomsburg University of Pennsylvania
Master of Science - Master of Science in Exceptionalities
Bloomsburg University of Pennsylvania
Bachelor of Science - Bachelor of Science in Psychology
Misericordia University
Associate of Science - Human Services
Luzerne County Community College
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