Christine Koskie
Little Canada
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Billing and Return Specialist
Shaw Stewart Lumber
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Office Manager
Signature Home Services
05.2023 - 03.2024
- Overseeing daily administrative tasks.
- A/R, billing, job closes, deposits and many other various tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Office Manager
Castle Building & Remodeling
01.2022 - 04.2023
- Oversaw all administrative tasks for an interior remodeling company.
- Position included payroll, A/R, A/P, homeowner correspondence, and many other various tasks.
Operations Supervisor
Durham School Services
08.2016 - 09.2021
- I oversaw the daily Operations of a school bus company.
- This responsibility included executing various tasks, including but not limited to, Billing for Transportation of students in the ISD 191 school district & Field Trips/Charters.
- Managing 140+ employees daily, including payroll, benefits, HR, Corrective Actions, and other various employee related issues.
- I also continue to complete all of Office Administrator responsibilities listed prior to being promoted in August.
- I ensured all daily tasks are completed to the highest degree of professionalism.
- Worked with Compass, Versa Trans, Oracle, And Various Microsoft suites.
Office Administrator
Durham School Services
11.2013 - 08.2016
- Responsible for processing daily payroll, verifying tasks from previous day.
- Weekly payroll submission, daily payroll inquiries and many other payroll related tasks for over 150 employees.
- Main contact for HR related questions, Medical/Dental/401K Benefit questions.
- Dispatch and handle bus/child/driver issues.
- Also, responsible for handling all Accounts Payables/Receivables, Product Ordering, and many various other tasks.
Account Manager
On Time Delivery
11.2004 - 11.2013
- Handle order placement, customer inquiries, complaints, and various other requests.
- Resolve complaints and problems in a timely and satisfactory manner.
- Repair and retain trust, correctly handle driver and delivery issues.
- Interface daily with internal partners in sales, accounting and management.
- Key Accomplishments:
- Managed high-volume workload within a deadline driven environment.
- Resolved an average of 450 inquiries in any given week, and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead "go-to" person for particularly challenging calls as one of the company's contact for both new and established accounts.
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Remained sole contact for high-volume accounts, overseeing individual needs, requests, billing and other actions deemed necessary.
Cash Application Specialist
Medicaid/Medicare
09.2002 - 10.2004
- Responsible for daily deposits on all accounts receivables, verifying deposit amounts and ensuring payment properly posted to individual accounts for In-Home Healthcare services.
- Payment posting that included but was not limited to, Cash, Individual Insurance, and Medicaid/Medicare.
- Key Accomplishments:
- Mastered 10 key skills with a 98% accuracy and high deposit, data entry levels.
- Familiarized with Insurance Programs and posting payments to proper accounts, also became main contact for correcting errors in various payment posting.
- Copied and verified all incoming payments.
- Met and exceeded data entry and payment posting goals on a daily basis.
Education
Liberal Arts -
College of St. Catherine
Minneapolis, MN05-2000
Certificate - Computer skills
Hennepin Technical College
Eden Prairie, MN05-1998
Skills
- Business reporting
- Knowledge sharing
- Performance monitoring
- Logistics management
- Staff development
- Operations management
- Account updating
- Scheduling
- Complaint resolution
Accomplishments
- Building and retaining excellent relationships with current, previous and new hire employees.
- Obtained my CDL license, with School Bus/Passenger Endorsement.
- Created an Employee Appreciation Program, initiating and obtaining donated raffle prizes, created a Monthly Newsletter and participated in many other fundraising events for employees in need.
Certification
Driver's License
Timeline
Billing and Return Specialist
Shaw Stewart Lumber
03.2024 - Current
Office Manager
Signature Home Services
05.2023 - 03.2024
Office Manager
Castle Building & Remodeling
01.2022 - 04.2023
Operations Supervisor
Durham School Services
08.2016 - 09.2021
Office Administrator
Durham School Services
11.2013 - 08.2016
Account Manager
On Time Delivery
11.2004 - 11.2013
Cash Application Specialist
Medicaid/Medicare
09.2002 - 10.2004
Certificate - Computer skills
Hennepin Technical College
Liberal Arts -
College of St. Catherine