Fancee Spence
Shelbyville,TN
Summary
Motivated team player with 20+ years of Accounting experience. Strong work ethic, good communication skills, multitasker, who strives for excellence.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Revenue and Billing Ops Specialist
Duck River Electric Company
Shelbyville, Tn
11.2020 - 06.2026
- Prepare the daily operation of the consumer billing process.
- Computed adjustments to members’ accounts.
- Post additions and deletions to streetlight accounts for billing purposes.
- Prepared and mailed letters to unpaid accounts to facilitate timely payments.
- Inform collection agency of outstanding accounts and accounts collected by the Cooperative after having been assigned to the collection agency.
- Review and reconcile membership and deposit subsidiary ledgers with general ledger.
- Reconcile the accounts receivable control account with the amounts billed and received.
- Executed month-end balancing processes to ensure accuracy in financial reporting.
- Balance all loan program subsidiary ledgers with general ledger.
- Prepare and complete various internal reports to assist district offices.
- Verify daily software backup to all system operations, including backups for billing, accounting, and payroll.
- Prepare bank drafts, final notices, refund checks, and bad debts.
- Compiled and produced month-end and year-end reports to support financial oversight.
- Maintain and bill all customer accounts.
- Reconcile the monthly bill from the software provider.
- Compute and enter energy and fuel rates monthly in the control file for billing.
- Manually compute commercial and industrial bills for Power Route billing.
- Receiving and balancing all return E-checks and ACH returns.
- Facilitated completion of year-end procedures by July 4th.
CUSTOMER SERVICE SPECIALIST
Middle TN Pharmacy
Shelbyville, TN
04.2019 - 11.2020
- Handle all customer calls for our 3 pharmacies.
- Process credits to patient accounts as needed.
- Process invoices for facility Stock Accounts.
- Receive all incoming Accounts Payable invoices for the pharmacy and process daily.
- Prepare Insurance Costs for pharmacy medications to new and existing patients.
- Prepare Medicare prescription plan comparisons for patient during Medicare open enrollment.
- Re-process prescription claims as needed for payment.
- Work with facilities and families for all billing and insurance questions.
- Contact: Stacie Whaley: 931-684-9987
ACCOUNTS RECEIVABLE
Middle TN Pharmacy
Shelbyville, TN
02.2014 - 04.2019
- Process all incoming payments including checks, credit cards, bank drafts, and third-party items for 3 pharmacies.
- End of month balancing with volume exceeding 1 million dollars.
- Set up all customers with Bank Drafts and Credit Card Payments when requested.
- Heavy Customer Service.
- Contact: Judy Reed 931-684-9987
FSR
First Bank
Shelbyville, TN
07.2011 - 02.2014
- Open checking, saving, CD, and IRA accounts.
- Processing consumer loan applications.
- Total customer interaction.
- Back up teller.
- Contact: Laura Barnes 931-680-7580
CSR
Franklin American Mtg.
Franklin, TN
08.2010 - 07.2011
- Worked with 15+ mortgage officers to set up loan files.
- Ordered tax documents, homeowners’ policies, titles, appraisals, and flood certificates.
- Ordered all FHA and VA case numbers as applicable to loans.
- Contact: Steve Medes 615-778-1000
FSR
First Bank
Shelbyville, TN
06.2008 - 08.2010
- Opened checking, saving, CD, and IRA accounts.
- Back up teller-heavy teller work due to employee on leave.
- Balance ATM /Vault Weekly.
- Customer service.
- Contact: Laura Barnes 931-680-7580
Cashier
Bedford County Utility
11.2007 - 06.2008
- Opened accounts for water and gas customers, facilitating service access.
- Dispatched repairs, leaks, cut-offs, and unlocks to crew.
- Managed extensive filing tasks efficiently during high call volumes.
- Collected on accounts, pursuing payments on overdue debts to minimize losses.
- Contact: Marie Moore 931-684-1667
Education
Associate of Science - Accounting And Business
Motlow State Community College
Tullahoma, TN 08.2001 - 05.2006
Shelbyville Central High school
Shelbyville, TN 08.1997 - 05.2001
Skills
- Billing process
- Payment processing
- Invoice processing
- Accounts reconciliation
- Insurance verification
- Financial reporting
- Revenue analysis
- Business reporting
- Customer account maintenance
- Customer relationship management
- Process analysis
- Process optimization
- Root-cause analysis
- Continuous improvement
- Analytical thinking
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Collaboration skills
- Effective communication
- Customer relations
Timeline
Revenue and Billing Ops Specialist
Duck River Electric Company
11.2020 - 06.2026
CUSTOMER SERVICE SPECIALIST
Middle TN Pharmacy
04.2019 - 11.2020
ACCOUNTS RECEIVABLE
Middle TN Pharmacy
02.2014 - 04.2019
FSR
First Bank
07.2011 - 02.2014
CSR
Franklin American Mtg.
08.2010 - 07.2011
FSR
First Bank
06.2008 - 08.2010
Cashier
Bedford County Utility
11.2007 - 06.2008
Associate of Science - Accounting And Business
Motlow State Community College
08.2001 - 05.2006
Shelbyville Central High school
08.1997 - 05.2001