Christine La
Cahoes,New York
Summary
My name is Christine, and I am fortunate to say I genuinely love my work. I have developed both professional and personal skills through different occupations. My past and present experience with all my employees is exceptional due to the proper support and contribution they presented. Proven track record of enhancing patient care and client satisfaction at St Peter Hospital, showing dependable responsibility and collaborative teamwork. Excelled in upselling services, increasing revenue, and teaching self-care skills. In addition, I can demonstrate ability to manage challenging situations with empathy and effective communication, significantly improving healthcare delivery and clients engagement. I continue to seek better ways to enhance my skills and expand my horizons.
Overview
4
4
years of professional experience
Work History
Patient Care Technician Behavior Health
St Peter Hospital
04.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
Attentive Care
Attentive Care Preservation
03.2020 - Current
- Facilitated patient independence by teaching self-care skills like grooming techniques or medication management strategies when appropriate.
- Assisted patients in meeting their nutritional needs by planning healthy meals based on dietary requirements and preferences.
- Managed challenging behaviors or medical situations calmly under pressure using problem-solving skills coupled with empathy-driven decision-making processes.
Account Representative
Shirley Martinez
02.2022 - 03.2024
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Improved client satisfaction by providing accurate and timely commercial insurance quotes.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Education
Associate of Human Services - Human Services
Hudson Valley Community College
Troy, NY12.2024
High School Diploma -
Albany High School
Albany, NY06.2020
Skills
- Collaborative team work
- Customer Engagement
- Friendly, Positive Attitude
- Dependable and Responsible
- Verbal Communication
- Collaborative learning
Timeline
Patient Care Technician Behavior Health
St Peter Hospital
04.2024 - Current
Account Representative
Shirley Martinez
02.2022 - 03.2024
Attentive Care
Attentive Care Preservation
03.2020 - Current
Associate of Human Services - Human Services
Hudson Valley Community College
High School Diploma -
Albany High School
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