CHRISTINE LAFAILLE
miami,FL
Summary
Proven expertise in logbook management and decision-making under pressure, demonstrated through exemplary service at Amazon and Jackson Memorial Hospital. Achieved significant customer satisfaction by prioritizing urgent deliveries and addressing patient concerns with empathy. Maintains an excellent driving record and upholds strict HIPAA compliance, showcasing a blend of hard and soft skills essential for high-stakes environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver Specialist
Amazon
Miami, FL
01.2020 - Current
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
Patient Service Representative
Jackson Memorial Hospital
Miami, FL
03.2016 - 01.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Science - Surgical Assistant
Miami Dade College
Miami, FL07-2024
Skills
- Logbook management
- Decision-Making Under Pressure
- Vehicle maintenance knowledge
- Excellent navigation
Certification
- Hazard Analysis Critical Control Point (HACCP) Certification – International HACCP Alliance.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- OSHA Certified
- CPR/AED Certification
- Occupational Safety & Health Administration Certification (OSHA) - U.S. Department of Labor.
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Driver Specialist
Amazon
01.2020 - Current
Patient Service Representative
Jackson Memorial Hospital
03.2016 - 01.2019
Associate of Science - Surgical Assistant
Miami Dade College