CHRISTINE LAZAGA
Columbus,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or any Full-time position available. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Payroll Specialist
Interim Healthcare Hospice of Sacramento Area
12.2021 - 10.2024
- Prepares payroll for approximately 40-50 employees weekly.
- Assists with clerical work, emails, calls, and organizing files and patient charts.
- Assigned to do Team IDT Meetings every other week for MD patients, nurses updating census reports and agenda for care plans.
- Applied effective time management techniques to meet tight deadlines.
- Audit Intake consents of new patient admissions and creating their charts.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Tracked employee vacation, sick, and personal time.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations on pay rates.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Eligibility Specialist
River City Medical Group - Aerotek
09.2020 - 10.2021
- Resolved discrepancies with client applications to verify eligibility.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Verify member eligibility, updates, and uploads between eligibility and adding member profiles – all eligibility will be verified through the different health plans. To confirm health plan enrollment by researching eligibility information online with various carriers and updating systems with supporting documentation.
- Research, investigate, and resolve member eligibility discrepancies and notify health plans when OHC is identified to better coordinate benefits. Identify inappropriately enrolled members upon new member enrollment and take necessary
- Handled 150+ a day of member profiles as a quota to determine eligibility.
Customer Service Representative/Senior CSR
Maximus (Ca Lifeline, Medi-cal,Covered California)
02.2017 - 07.2020
- Manage large amounts of inbound and outbound calls promptly approximately 100-300 calls a day.
- Follow communication “scripts” when handling different topics.
- Processing Data and applications assisted different projects for the Unemployment Benefits of Vermont Project.
- Identify customers' needs, clarify information, and enrollment, research every issue, and provide solutions and/or alternatives.
- Refer consumers/beneficiaries to county offices, and health, dental, and vision carriers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
Nurse Assistant/Rehab Technician/Med Tech
Mission Carmichael, College Oaks, Windsor, Atria
01.2006 - 03.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Delivered high-quality care to memory care, hospice and skilled nursing patients in hospital/Skilled Nursing facilities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- 16 years' in service in the healthcare field, including working in hospitals, skilled nursing facilities, and Private agencies and private residents in their homes in Northern California and Des Moines, IA.
Education
Certified Nurse Assistant Course -
Regional Occupational Program
01.2006
Bachelor of Science - Biology
Velez College
03.2003
High School -
University of Southern Philippines
03.1999
Skills
- Proficient in Microsoft Office Suite
- Exceptional attention to detail, highly accurate
- Able to work under strict deadlines / great time management
- Strong organizational skills, written and verbal communication skills
- Flexible and ability to learn to new software quickly
- Self-Motivated Ability to research and troubleshoot
- Ability to work Independently
- Excellent in Customer Service
References
- Teresa Wilson, Scheduler, Advanced Healthcare, (916) 440-2094
- Kathy Carter, Receptionist, Interim Healthcare Hospice, (916) 768-4540
- Jellah Strain, RN, Interim Healthcare Hospice of Sacramento, (916) 247-0967
Languages
English
Tagalog
Timeline
Payroll Specialist
Interim Healthcare Hospice of Sacramento Area
12.2021 - 10.2024
Eligibility Specialist
River City Medical Group - Aerotek
09.2020 - 10.2021
Customer Service Representative/Senior CSR
Maximus (Ca Lifeline, Medi-cal,Covered California)
02.2017 - 07.2020
Nurse Assistant/Rehab Technician/Med Tech
Mission Carmichael, College Oaks, Windsor, Atria
01.2006 - 03.2017
Bachelor of Science - Biology
Velez College
High School -
University of Southern Philippines
Certified Nurse Assistant Course -
Regional Occupational Program
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