Christine Lee
Skokie,IL
Summary
Over 20 years of customer service and administrative experience with 6 years of managerial experience. Bilingual in Korean. Self-motivated and hardworking professional with a proven ability to work independently or as part of a team. Strong problem-solving, interpersonal communication, and project management skills. Seeking a new position to leverage extensive experience in customer service and administration.
Overview
20
20
years of professional experience
Work History
Member Advisor
Christian Mutual Med-Aid
08.2017 - Current
- Carefully read and referenced policy language for benefits administration
- Professionally advised patients on medical coverage and bill submissions, demonstrating strong interpersonal communication skills
- Ensured all accounts were current, emphasizing attention to detail
- Communicated with medical bill viewers and patients to resolve medical bill complaints/requests, showcasing problem-solving abilities.
- Leveraged bilingual abilities to provide translation services to Korean speaking patients, improving their accessibility to medical information.
Administrative Assistant
Eyes of Grace
07.2015 - 06.2017
- Managed front desk, emphasizing excellent customer service
- Proficient in using Management Plus EMR program for scheduling and health insurance referrals, meeting criteria for handling program-related tasks
- Handled cash and credit card payments accurately
- Maintained frequent and professional communication with patients and hospital, highlighting interpersonal skills
- Scheduled hospital indemnity and surgeries, ensuring criteria for special programs were met.
Office Administrator
Sohn Medical Center
05.2008 - 08.2013
- Proficient in using eClinicalWorks EMR program for scheduling, billing, and health/insurance records, meeting criteria for handling program-related tasks
- Maintained frequent communication between patients, staff, and physicians, demonstrating strong interpersonal skills
- Promptly responded to requests made by patients or hospitals, emphasizing timely communication
- Managed high volume of treatment orders, showcasing ability to handle multiple initiatives
- Addressed precedence issues to ensure timely referral of immediately required medical care, highlighting problem-solving skills.
Realtor
Baird & Warner
05.2003 - 12.2009
- Initiated contact with prospective clients as a licensed representative of residential and commercial properties
- Established immediate rapport with people from diverse cultural and socioeconomic backgrounds
- Negotiated transactions after identifying clients' financial status, needs, and preferences
- Served as liaison and resource for problem-solving between buyers and sellers
- Submitted all documentation, records, and filings accurately and timely
- Worked with clients, agents, and attorneys to achieve mutually profitable closings
- Successfully generated referrals based on overall customer service excellence.
Education
General Studies
Clatsop Community College
Astoria, OregonSkills
- Client-centric approach with strong focus on delivering excellent customer service and maintaining positive attitude
- Strong written and verbal communication abilities, developed through extensive interaction with patients and clients
- Exceptional project management skills, evidenced by successful initiation, execution, and completion of diverse projects
- Organizational skills, underpinned by analytical and problem-solving capabilities that facilitate efficient program management
- Proficient in building and maintaining effective working relationships with diverse groups, fostering collaboration and achieving common goals
- Dynamic presentation skills, with proven ability to engage and inform diverse audiences
Languages
Korean
Native or Bilingual
Timeline
Member Advisor
Christian Mutual Med-Aid
08.2017 - Current
Administrative Assistant
Eyes of Grace
07.2015 - 06.2017
Office Administrator
Sohn Medical Center
05.2008 - 08.2013
Realtor
Baird & Warner
05.2003 - 12.2009
General Studies
Clatsop Community College
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