Christine Liborio
Phenix City,AL
Summary
Dynamic Chargeback Specialist and Assistant Store Manager with a strong background at TSYS Managed Services and Circle K Gas Station. Demonstrated excellence in streamlining dispute resolution processes, resulting in enhanced operational efficiency. Proven ability to mentor teams, leveraging skills in transaction analysis and conflict resolution to elevate customer satisfaction. Committed to driving continuous improvement and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Chargeback Specialist I
TSYS Managed Services
Columbus, GA
02.2013 - Current
- Reviewed and ensured compliance with all local, state, and federal regulations related to real estate transactions.
- Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.
- Processed chargebacks utilizing the appropriate systems, tools and procedures.
- Ensured compliance with applicable regulations governing credit card processing activities including PCI DSS, GDPR, Sarbanes-Oxley.
- Identified areas for improvement within existing processes associated with dispute resolution and recommended solutions accordingly.
- Ensured the confidentiality and security of all financial and legal documents.
- Reviewed customer chargeback disputes and determined appropriate course of action.
Assistant Store Manager of Operations
Circle K Gas Station
Columbus, GA
03.2010 - 02.2013
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Implemented successful business strategies to increase revenue and target new markets.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Performed regular inventory audits to maintain accurate stock levels.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development and implementation of store policies and procedures.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Education
High School Diploma -
Kornerschool
Bremerhaven/Germany07-1976
Skills
- Chargeback Resolution
- Transaction analysis
- Credit card operations
- Payment processing
- Conflict Resolution
- Microsoft office
- Data entry proficiency
- Banking
- Dispute resolution
- Document coordination
Affiliations
- Strong dedication to detail ,dependable,teamplayer.selfsufficent,abilty of problem solving and good Customer Service Skills
References
References available upon request.
Timeline
Chargeback Specialist I
TSYS Managed Services
02.2013 - Current
Assistant Store Manager of Operations
Circle K Gas Station
03.2010 - 02.2013
High School Diploma -
Kornerschool
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