Summary
Work History
Education
Skills
Timeline
StoreManager

Christine Luu

San Jose,CA

Summary

Dynamic Store Manager with proven success at KoJa Kitchen Valley Fair, enhancing customer service and driving revenue growth through strategic planning and effective team motivation. Expert in cash management and loss prevention, I implemented innovative programs that significantly reduced turnover and maximized profitability while fostering a collaborative workplace culture.

Work History

Store Manager

KoJa Kitchen Valley Fair
  • Assisted in managing daily store operations and maintaining optimal inventory levels.
  • Supported team members in delivering excellent customer service and enhancing shopping experience.
  • Learned to utilize point-of-sale system for processing transactions efficiently.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Collaborated with management on team scheduling and ensuring adequate staffing levels.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

MBA -

Sacramento State
Sacramento, CA
05.2005

Skills

Customer service

Problem-solving

Customer relations

Multitasking and organization

Cash management

POS systems

Goals and performance

Team motivation

Recruiting and hiring

Policies and procedures

Accurate cash handling

Work Planning and Prioritization

Strategic thinker

Operations

Payroll management

Accurate money handling

Bank deposit procedures

Loss prevention

Bank and safe deposits

Operational efficiency

Inventory oversight

Loss prevention procedures

Retail merchandise quality standards

Strategic planning

Sales analysis

Performance reviews

Maximizing profitability

Pricing strategies

Vendor management

Merchandise planning

Delegating work

Personnel development

Competitor monitoring

Operations oversight

Employee terminations

Talent recruitment

Culture development

Process improvements

Risk management

Promotional planning

Budget development

Database management

Systems and software expertise

Financial operations management

Security system monitoring

Revenue generation

Mathematical aptitude

Budget administration

Root-cause analysis

Partnership building

Program implementation

Report generation

Program administration

Verbal and written communication

Market analysis

Timeline

Store Manager

KoJa Kitchen Valley Fair

MBA -

Sacramento State
Christine Luu