CHRISTINE LYNCH
STOCKTON,CA
Summary
Dynamic IT Field Technician with a proven track record at Field Nation, excelling in network troubleshooting and service excellence. Enhanced system performance through effective problem-solving and proactive maintenance, significantly reducing downtime. A collaborative team player skilled in managing project timelines and fostering strong client relationships to drive successful outcomes.
Overview
11
11
years of professional experience
Work History
IT Field Technician
Field Nation
10.2019 - Current
- Maintained a rate of 5 stars from over 1650 jobs completed from 153 different buyers
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
- Installed, configured and maintained computer systems, POS systems and network connections.
Team Lead Merchandiser
SAS
12.2014 - 11.2019
- Successfully lead a team of 8 completing our tasks ontime.
- Streamlined workflow by organizing and delegating tasks among team members.
- Evaluated team member performance and provided constructive feedback for continuous improvement.
- Enhanced team productivity by implementing efficient merchandising strategies and processes.
- Established strong relationships with store management, promoting collaboration on merchandising initiatives.
- Ensured adherence to company policies and procedures, maintaining a safe work environment for all employees.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
Education
Certificate of Technical Studies - Information Technology
Asher College
11-2012
Skills
- Network troubleshooting
- Skilled in diagnosing technical problems
- Experienced in effective problem-solving
- Workflow improvement
- Meticulous attention to detail
- Skilled in managing project timelines
- Service excellence
- Responsive to new challenges
- Proactive self-starter
- Strong organizational abilities
- Proficient in handling multiple tasks
- Hardware installation
- Peripheral maintenance
- Troubleshooting and Diagnostics
- Technical support
- POS installation
- POS troubleshooting and repair
Timeline
IT Field Technician
Field Nation
10.2019 - Current
Team Lead Merchandiser
SAS
12.2014 - 11.2019
Certificate of Technical Studies - Information Technology
Asher College