Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ted Long

Door Control Project Manager
Buffalo Gap

Summary

Dynamic Security/Data professional with a proven track record, excelling in customer satisfaction and technical communication. A dedicated team player, I lead by example and ensure timely project completion while maintaining high-quality standards. Skilled in Card Access , door hardware, gates, including management, installation, service and troubleshooting and fostering positive client relationships, I prioritize honesty and respect in all interactions.

Overview

19
19
years of professional experience

Work History

Security/Data Service Tech

Field Nation
06.2025 - Current


  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Card Access Project Manager

Spirit Field Products
01.2024 - 09.2024
  • Continuously monitor project progress, adjusting timelines and resources as needed to achieve timely completion.
  • Responsible for hitting construction deadlines and tracking real-time job site hours to keep the job under budget while delivering a quality install.
  • Constantly communicate verbally with employees, customers, general contractors, and the owner. Follow up via email. Documentation is critical.
  • Inspect jobs to ensure a quality installation. Always compliment the crews for excellent work, and give constructive comments to the field crew if their work is unsatisfactory, along with suggestions on how to improve.
  • Monitor the work being done per the signed contract, and request change orders when necessary.
  • Stay on top of invoicing by making sure the job is 100% completed per scope of work, and the customer is completely satisfied before submitting the final invoice.

Card Access Field Forman

KRK Technologies
03.2018 - 01.2024
  • Responsible for all card access installs, including installing wire, devices, and panels. Procured communication from the switch to the panel, and assisted in downloading the program. Troubleshoot and test the complete system, and call for inspection with the AHJ. Demonstrate the functionality of systems to the customer. Verify that the customer is comfortable maintaining the Card Access database.
  • Upheld high standards of professionalism when representing the company, and developed a great relationship with customers for positive referrals.
  • Share my knowledge with all employees. I never withhold knowledge. I'm a team player. Take pride in seeing other employees succeed.
  • Email the Project Manager daily updates with pictures. My goal was to keep the office project manager in the office, and handle everything in the field.

Office SR Project Manager

BCI Technologies
01.2007 - 04.2017
  • 100% Office Project Manager. I was not allowed to work in the field. Responsible for hundreds of jobs all over the United States. I submitted drawings to the AHJ for approval, procured permits, procured subcontractors, ordered material in a timely manner and shipped to the site. Responsible for closing out jobs and never sandbagging change orders and final invoicing.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution. I developed great relationships with general contractors, subcontractors, and customers. Communicated by phone and followed up with email.
  • I was greatly challenged running the jobs from my desk, and never stepping foot on site. I put together a detailed installation book with clear instructions and pictures on how the installation should look, as well as pictures of unacceptable installations. This process kept the field problems and phone calls down to a minimum. I called subs daily and went over drawings, and highlighted completed work to keep up with the current status of the jobs. Updated the sales team, ownership, and attended the weekly status meetings.
  • I had the field send in quality control pictures, and I reviewed them before allowing them to leave the job site and approving final invoicing from the subcontractor. Also listened to the general contractor and communicated to the subcontractors of his approval or disapproval.

Education

High School Diploma -

Cooper High
Abilene Texas
05.2001 -

Skills

My parents taught me the golden rule

Treat everyone the way I like to be treated with respect

Old school customer service

I believe in being honest and doing the right thing

Do what it takes to get the job done and not give excuses

Team Player

Always on time and do everything to not call in sick

Lead by example

Never afraid to ask questions and speak up if in trouble and need advice

Timeline

Security/Data Service Tech

Field Nation
06.2025 - Current

Card Access Project Manager

Spirit Field Products
01.2024 - 09.2024

Card Access Field Forman

KRK Technologies
03.2018 - 01.2024

Office SR Project Manager

BCI Technologies
01.2007 - 04.2017

High School Diploma -

Cooper High
05.2001 -

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