Christine MacBlane
Lowell,MA
Life is something that happens to you while you’re making other plans.
Margaret Milar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Operations Center Contact Agent
Borrego Solar
Lowell, MA
06.2021 - Current
- Work with Technicians, Area Supervisors, and Regional Managers regarding scheduled service appointments
- Create Cases per Manager or Customer request using CMMS
- Onboard Contract and Project information into Salesforce
- Identified issues, analyzed information, and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments
- Passionate about learning and committed to continual improvement
- Skilled at working independently and collaboratively in a team environment
- Developed and maintained courteous and effective working relationships
Technician
G4S
Lowell, MA
08.2016 - 06.2021
- Monitor Burglary/intrusion alarms for commercial and residential accounts throughout US and Canada
- On-Boarding and Updating existing account information
- Assisting Management with projects related to daily business operations
- Delivered exemplary customer service and support by remaining poised in stressful situations.
- Maintained quality assurance and customer satisfaction objectives
- Applied critical thinking and research to address complex issues
- Wrote and revised maintenance procedures
- Liaised with internal departments to optimize productivity and efficiency
Police Dispatcher
Campus, University of Massachusetts-Lowell
Lowell, MA
12.2003 - 07.2016
- Collaborated with additional university agencies and departments to consistently identify, address, and fulfill campus community safety needs
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Used specialized software to track and maintain case incident numbers and logs
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Proven ability to learn quickly and adapt to new situations
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses
- Passionate about learning and committed to continual improvement
- Demonstrated strong organizational and time management skills while managing multiple projects
- Excellent communication skills, both verbal and written
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy
Education
High School Diploma -
Business Diploma - Business
Security Management & Homeland Security Certificate - Security Management & Homeland Security
06.2013
Skills
- Customer Service
- Office Equipment Proficiency
- CRM Software
- Problem-Solving Ability
- Multi-Line Phone Talent
- Computer Proficiency
- Customer Relationship Management
- Calm and Professional Under Pressure
- Administrative and Office Support
- Creating Accounts
- Troubleshooting and Resolution
- Attention to Detail
Hobbies and Interests
- Travelling to another country or the next state, to get out and enjoy what there is to be seen.
- Reading I love a good book, and in today's world that could be a hardcover, an audiobook or even a book that I can read on my tablet.
- Working out at gym and walking on many of the local trails in the area enjoying nature.
- Photography nature, wildlife, buildings whatever catches my eye at the time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Center Contact Agent - Borrego Solar
06.2021 - Current
Technician - G4S
08.2016 - 06.2021
Police Dispatcher - Campus, University of Massachusetts-Lowell
12.2003 - 07.2016
Marathon Central School - High School Diploma,
OCM BOCES - Business Diploma, Business
University of Massachusetts - Lowell - Security Management & Homeland Security Certificate, Security Management & Homeland Security
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