CHRISTINE MAGLIONE
Summary
Seasoned professional and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Skills
- Applications Admin/Analysis
- Budget/Forecasting
- Contract Management
- Data Analysis/Reporting
- Data Governance
- Database Management
- HR Generalist
- Onboarding/Training
- Operations/Compliance
- Process Analysis
- Project Work
- Systems Admin/Analysis
- Technical Documents
- Vendor Management
Software and Tools
CRM/CMS/EDMS/IMS/CTMS/EDRMS: WellSky, Salesforce, ACL(Stars), Oracle, SteepRock, Raiser's Edge, DonorPerfect, CaseWorthy, Documentum, ETO, ACT!
HRMS/HRIS/ATS/TMS/PMS/LMS: ADP, PayChex, Workday, PerformYard, PeopleSoft, Sage, QuickBooks, Workforce, ServiceNow, Employee Navigator, BullHorn
MS 365: Excel, PowerPoint, SharePoint, Word, Access, Teams, Outlook
Tools: Project, Planner, Jira, Intune, Barracuda, Defender, Endpoint, SendGrid, Azure, BugZilla, FileZilla, PowerBI, Crystal Reports, Slack, Pidgin, Twilio, Zendesk
Professional Contributions
CIE (Community Information Exchange) Data Team Member: Design of Maine, 2-1-1 Information Share Network
CIE (Community Information Exchange) Data Team Member: Design of San Diego, 2-1-1 Information Share Network
Work History
Network Services and Data Manager
SeniorsPlus
Lewiston, ME
08.2022 - 02.2024
- Promoted to manage the Network Services Department and supervise 2 Systems Support Specialists in support of multiple sites and over 125 remote users across the state of Maine
- Managed multiple concurrent projects efficiently by prioritizing daily and project tasks based on urgency, complexity, dependencies, and available resources
- Provided Tier-1 troubleshooting support for in-house applications, various software, and tools to ensure optimal durability, reliability, and end-user proficiency
- Created an agency Help Desk Ticketing System as well as an asset management system to track equipment
- Created a document storage site to house internal department documentation as well as granting privileges to staff for access to various procedural and training files.
Database Applications Administrator
SeniorsPlus
Lewiston, ME
08.2021 - 08.2022
- Member of the SeniorsPlus Leadership team
- Championed best practices in data governance, developed organization-wide policies governing data collection, mapping, transfer procedures, retention, disposal, privacy, and security compliance requirements
- Collaborated with cross-functional teams to identify data requirements and translate into functional specifications using business analysis tools and methodologies
- Implemented processes, workflows, created dashboards, reporting methods and analysis, and developed policies in support of technological and program goals to maximize output specifically related to program data, and fiscal management
- Managed all agency-wide technology projects and initiatives that required coordination between departments to achieve successful outcomes within deadlines and budgets
- Created technical and functional specifications to document database intentions and requirements
- Trained users in best practices for data handling, improving overall productivity and data integrity
- Improved reporting capabilities by designing custom dashboards tailored to stakeholder requirements, enabling more informed decision-making processes.
Client Services
SteepRock
Washington Depot, CT
04.2019 - 08.2021
- Managed a portfolio of 15-20 global pharmaceutical, biotech, medical device, animal health, and nutrition industry clients; ensuring personalized attention and tailored SaaS solutions running on (PaaS) Evolution: Adverse Event Reporting, Stakeholder Management / CRM, Clinical Research Trials Investigator Initiated and Phase IV, Grant & Sponsorship Solutions, Market Access, Resource Management, Transparency, Speaker's Bureau, and HCP / KOL Engagement
- Conducted discovery sessions to define client's business and functional requirements as well as provide progress reports during implementation stages
- Managed project scopes, costs, budgets, schedules, timelines, internal and external resources, contractual milestones, documentation of process and design changes, and deliverables
- Worked cross-functionally with teams to trouble-shoot, reported and tested bugs, performed QA testing, provided resolutions, UATs, implemented changes, system upgrades, and enhancements
- Created customized training documents/manuals for all roles, ensuring relevance to the therapeutic area of the target audience and facilitated global product-specific trainings for small groups to 100's of attendees.
Data Consultant - Implementation Manager
Serving Seniors
San Diego, CA
07.2018 - 08.2019
- Collaborated with internal teams and vendor representatives to identify and scrub 7+ years of data to meet migration requirements and created ETL pipelines for CRM implementations.
Data Manager
Serving Seniors
San Diego, CA
02.2016 - 06.2018
- Managed all agency-wide software and technological tools projects
- Developed and implemented agency data governance policies and procedures to ensure data integrity, safety, storage, performance, as well as mapping and data transfers between agency and county data
- Streamlined reporting processes to increase efficiency and improve data visualizations, monitored KPIs, and created dashboards
- Assessed and analyzed department requirements to develop effective IT project plans
- Conducted quality assurance to verify accuracy of data used in IT projects
- Performed gap analysis between existing agency systems or departmental processes and desired state, identifying areas for improvement/enhancement
- Resulting in the replacement of 2 existing systems, updated and increased the effectiveness of medical CRM, and an additional HR CRM
- Developed and facilitated staff training and created high-quality documentation helping employees fully understand all new systems, software, and updates.
NORAD Database Administrator/Project Coordinator
Artech Information Systems
San Diego, CA
04.2013 - 07.2014
- Division - Project Coordination of AT&T LTE-02 Division Cell Tower builds; data, costs, and milestones from beginning SAQ (Site Acquisition) to final completion in the NORAD database
- Cultivated relationships and served as liaison for project personnel, including subcontractors and AT&T while providing updates on procurement items, costs, deliverables, milestone status, KPIs, and completion status
- Managed multiple projects simultaneously, delivering results on time and within budget.
Branch Operations Manager
Staffing Industry
01.1999 - 12.2012
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Performed budget analysis to control expenditures and predict future budget needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
Medical Case Management Administrator - Project Coordinator
Maine Army National Guard HQ
Augusta, ME
08.2008 - 06.2011
- Created an Excel data reporting and tracking system to project manage Medical Readiness for over 2,100 soldiers, created care plans, and established timelines and milestones
- Managed multiple projects simultaneously, delivered results on time, meeting Fort Hood acceptance guidelines
- Reduced data collection errors through meticulous QC measures and audits.
Accomplishments
SeniorsPlus
- Agency Leadership Team
- Committees: Development - Member, Website Design Project, Onboarding, Diversity, Equity, and Inclusion (DEI)
- Projects Successfully Implemented: New telephone communications system – Microsoft Office 365 – Microsoft Teams – Volgistics – Intune Remote Management – Azure tool – KnowBe4 (cyber security) – Security and Compliance LMS – Created Help Desk Ticketing System using Microsoft Teams – New Hire inter-departmental technical requests workflow
- Active Projects: Multi-factor Authentication – Microsoft SharePoint – Adobe Sign – LMS (for agency use) – Network server replacement – CRM replacement for ACT!
SteepRock, Inc
- SME on highly profitable KOL (Key Opinion Leader) platform and designated by VP as only staff member to project manage, onboard, and train all contracting clients regardless of the regularly assigned Liaisons
Serving Seniors
- Employee Engagement Committee
- Projects Successfully Implemented: PerformYard – Volgistics – Microsoft Office 365– Microsoft SharePoint – Created SOPs and Emergency Action Plans for each department and each site location
- Active Projects: CaseWorthy CMS
MEARNG
- Little Rock, AR National Guard HQ Annual Training – Used my system as a training tool for all s
Volunteering
San Diego Symphony 2013 - 2017
Tim Tebow Foundation - Night to Shine 2024
Education
Associate of Science - Business Management
North Shore Community College
Danvers, MACertificate (in Progress): Project Management (CAPM Training) - Project Management
ACI Learning
Colorado Springs, CO 08.2023 - Current
Certificates - Microsoft
New Horizons Computer Learning Center
San Diego, CA 01.2015 - 06.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate (in Progress): Project Management (CAPM Training) - Project Management
ACI Learning
08.2023 - Current
Network Services and Data Manager
SeniorsPlus
08.2022 - 02.2024
Database Applications Administrator
SeniorsPlus
08.2021 - 08.2022
Client Services
SteepRock
04.2019 - 08.2021
Data Consultant - Implementation Manager
Serving Seniors
07.2018 - 08.2019
Data Manager
Serving Seniors
02.2016 - 06.2018
Certificates - Microsoft
New Horizons Computer Learning Center
01.2015 - 06.2017
NORAD Database Administrator/Project Coordinator
Artech Information Systems
04.2013 - 07.2014
Medical Case Management Administrator - Project Coordinator
Maine Army National Guard HQ
08.2008 - 06.2011
Branch Operations Manager
Staffing Industry
01.1999 - 12.2012
Associate of Science - Business Management
North Shore Community College
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