CHRISTINE MAY
PHOENIX,AZ
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Care Coordinator
Woodside Home
10.2024 - 04.2026
- Respond to all incoming warranty requests by following standard procedures set.
- Trouble-shoot construction-related issues, explain details of the warranty, and coordinate schedules of parties involved.
- Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests.
- Maintain detailed Warranty Report.
- Document all warranty-related communication.
- Clarify any questionable requests through Homeowner. Verify accuracy of submitted Homeowner info.
- Verify correct Trade being sent requests. Distribute request to appropriate Warranty Rep and/or Trade Set Warranty Rep appointments.
- Confirm appointments.
- Follow up with Homeowners, Warranty Reps and Trades as necessary before and after appointments.
- Confirm work done or further commitments are needed. Take action as seen fit.
- Document all significant info, actions, responses, promises, etc. so others can understand current status of all requests.
- Process or pass on requests from field warranty reps regarding trades, billing, scheduling, changes, etc.
- Create Service Orders in 2-10 Home Buyers Warranty program.
- Update/maintain lists of which Trades are contracted where and their Service contact names and numbers.
- This is a front desk position, you will be the first face visitors see when stepping inside. Must be personable, upbeat and organized.
- Answer all incoming calls and route accordingly.
Customer Care Associate
D R Horton
Scottsdale, AZ
06.2022 - 09.2024
- Understanding of building a home and trade duties.
- Ensure warranty request calls are returned within 24 hours, services are scheduled for completion within 7-10 business days, follow warranty guidelines, and update notes in the system daily.
- Assess whether a warranty request is warrantable and be able to communicate with the home buyer as to why or why not service can be rendered.
- Coordinate with clients and tradesmen to complete unfinished jobs in new construction after the close of escrow on a home.
- Ensure subcontractors are scheduled for service, and ensure that the assigned work site is 100% clean and complete before trades leave.
- Travel to communities within the Phoenix metro area and meet with homeowners in person regarding their warranty requests.
- Update Director of Warranty on Deficiency Report weekly.
- Proactively communicate any construction, customer service, or safety issues to the Director of Warranty with suggestions for resolution.
- Authorizes billing requests after reviewing submitted charges for accuracy.
- Performs other duties as assigned by the Customer Care Executive.
Government Insuring Specialist
Point Mortgage
Chula Vista, CA
11.2020 - 05.2022
- Insure all VA, FHA and USDA loans
- Worked with VA, FHA, USDA and all investors to complete requested files for auditing
- Cleared all conditions to assure purchasing of completed file
- Work with accounting for payment of all fees needed
- Work with Underwriters and Loan Officers to ensure all Government documents are correct and in file
- Work closely with all investors to ensure all trailing documents are correct and received in a timely manner.
Processing Assistant
Shea Mortgage
Scottsdale, AZ
06.2018 - 11.2020
- Assisting in Processing loan transaction
- Ordering 4506T both W2 and Self-employed, WVOE, VVOE and 3rd Party verifications, Bank Statements, Taxes, Paystubs, GSA, LDP, FHFA, Flood certifications, Salesforce, DataVerify, Partners credit
- Contacts borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters and customers
- Highly familiar with all closing and collateral documents, MTG, Allonges, Warranty, Note, CD and many other mortgage documents
- Cross Trained others team members as required.
Processing Assistant, FHA/VA Insuring, Post-Closing
CalAtlantic/ Ryland MTG
Scottsdale, AZ
06.2013 - 02.2018
- Processing Purchase loan transaction- Ordering 4506T both W2 and Self-employed, WVOE and 3rd Party verifications, Bank Statements, Taxes, Paystubs, GSA, LDP, FHFA, Flood, Salesforce, DataVerify, Partners credit
- Review Underwriting conditions and clear discrepancies
- Titles and Preliminary ordering and verifying Preliminary Title Policies
- MCC - Home5- USDA and trailing document experience
- Government Insuring - FHA and VA
- Review and verify Appraisal Information for GOVT insuring
- DU/LP reviews and verifications as it pertains to Processing and Govt Insuring
- Post-closing, shipping, and receiving Collateral Packages, checking in packages, stacking and sorting to file in Encompass
- Highly familiar with all closing and collateral documents, MTG, Allonges, Warranty, Note, CD and many other mortgage documents
- Cross Trained others team members as required.
Education
Associates of Arts - Psychology
North Dakota State University
Fargo, NDSkills
- Demonstrated strong problem-solving skills
- Resolving issues efficiently and effectively
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Identified needs of customers promptly and efficiently
- Maintain schedules and cutoff updates
Timeline
Customer Care Coordinator
Woodside Home
10.2024 - 04.2026
Customer Care Associate
D R Horton
06.2022 - 09.2024
Government Insuring Specialist
Point Mortgage
11.2020 - 05.2022
Processing Assistant
Shea Mortgage
06.2018 - 11.2020
Processing Assistant, FHA/VA Insuring, Post-Closing
CalAtlantic/ Ryland MTG
06.2013 - 02.2018
Associates of Arts - Psychology
North Dakota State University