Christine McClain
Bartlesville
Summary
Dynamic professional with extensive experience at Walmart, excelling in process optimization and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency through strategic goal setting and effective communication. Committed to fostering diversity and inclusion while mentoring teams to achieve excellence in performance and collaboration.
Overview
13
13
years of professional experience
Work History
Fashion Team Lead
Walmart
06.2024 - Current
- Led team in achieving operational excellence through effective daily processes and inventory management.
- Managed and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Trained and mentored new associates, fostering a collaborative work environment. Providing feedback to ensure alignment with company standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Implemented strategies to maximize visibility of merchandise and increase yearly comp to average of 7% while reducing shrink.
Frontend Team Lead
Walmart
09.2023 - 06.2024
- Led front-end team to enhance customer experience and drive store success.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficacy.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
Head Start Teacher
Community Action and Resource Development
09.2012 - 12.2023
- Developed and implemented age-appropriate lesson plans to enhance student learning and engagement.
- Fostered a positive classroom environment that promoted social and emotional development among students.
- Collaborated with parents to communicate progress and address individual student needs effectively.
- Trained and mentored fellow team members in classroom management techniques and curriculum delivery.
Electronic Sales Associate
Walmart
12.2014 - 09.2023
- Assisted customers in selecting electronics products based on needs and preferences.
- Maintained knowledge of current promotions, warranties, and product specifications.
- Provided excellent customer service to enhance shopping experience and drive loyalty.
- Collaborated with team members to ensure optimal merchandise presentation and availability.
Education
Psychology
University of Oklahoma
Norman, OKHigh School Diploma -
Bartlesville Hight School
Bartlesville05-2007
Skills
- Attention to detail
- Effective organizational skills
- Effective communicator
- Flexible schedule
- Process optimization
- Strategic goal setting
- Analytical problem-solving
- Customer-oriented mindset
- Coaching and mentoring team
- Diversity and inclusion
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Fashion Team Lead
Walmart
06.2024 - Current
Frontend Team Lead
Walmart
09.2023 - 06.2024
Electronic Sales Associate
Walmart
12.2014 - 09.2023
Head Start Teacher
Community Action and Resource Development
09.2012 - 12.2023
Psychology
University of Oklahoma
High School Diploma -
Bartlesville Hight School