Summary
Overview
Work History
Education
Skills
Timeline
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Christine Miller

Blacksburg,South Carolina

Summary

Customer-focused, results driven professional with over 18 years of experience in the mortgage industry. Self-motivated, goal exceeding, cultivator of relationships with expert knowledge of mortgage industry including guidelines, compliance and loan products and programs

Overview

11
11
years of professional experience

Work History

Direct to Consumer Retail Sales Manager

InterFirst Mortgage
Rosemont, United States
07.2020 - Current
  • Consistently in the Top 3 Sales Managers for Production
  • NPS scores/customer 5 star ratings #2 company wide for myself and team
  • Provided strong service to customers, increasing customer loyalty 8%.
  • Exceeded sales goals and accomplished business objectives by expert product knowledge and highest levels of customer service
  • Drive team pipeline along with my own to exceed set goals
  • Liaised with operations and management teams to develop solutions and accomplish shared objectives.

Energy Sales Representative

Southern States
Westminster, Maryland
11.2018 - 02.2021
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Senior Loan Officer

Eagle Home Mortgage
Columbia, Maryland
04.2016 - 11.2018
  • Supported high volume, high net worth new home communities
  • Consistently exceeded sales goals month over month by 10% annually
  • Maintained highest level of customer satisfaction through consultive approach with buyers
  • Presented Conventional, Non QM, FHA, VA and USDA options to buyers to make best and most beneficial loan options
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Mortgage Loan Officer

Capital One Bank
Laurel , Maryland
05.2012 - 04.2016
  • Collaborated with branch managers to provide highest level of customer service achieving award winner customer satisfaction 2 years straight
  • President Council 3 years running
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Partnered with management of high value customers to cross sell and offer beneficial loan solutions
  • Explained different types of loans pertaining to client situations.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Education

Bachelor of Science - Business Managemtn

University of Baltimore
Baltimore, MD
05.1985

Skills

  • Results driven sales professional
  • Critical Thinking
  • Strategic Planning
  • Relationship Building
  • Driven Work Ethic
  • Verbal and Written Communication

Timeline

Direct to Consumer Retail Sales Manager

InterFirst Mortgage
07.2020 - Current

Energy Sales Representative

Southern States
11.2018 - 02.2021

Senior Loan Officer

Eagle Home Mortgage
04.2016 - 11.2018

Mortgage Loan Officer

Capital One Bank
05.2012 - 04.2016

Bachelor of Science - Business Managemtn

University of Baltimore

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Christine Miller