Christine Miller
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Specialist
Erwin Chrysler
03.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Satisfied customers with fast, knowledgeable service Mopar product needs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Warranty Administrator
Sherry Chrysler
06.2006 - 03.2022
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
Fixed Operations Manager
Sherry Chrysler
06.2006 - 03.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Parts Manager
Sherry Chrysler
06.2006 - 03.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Customer Service Manager
Sherry Chrysler
06.2006 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Piqua High School
Piqua, OH05.2000
Skills
- Clean Driving Record
- Inventory Management
- Training and Coaching
- Inventory Auditing
- Customer Service
Vehicle Operations Knowledge
- Operations Management
- Cycle Counting
- Problem-Solving Skills
- Team Collaboration
- Goal Setting
- Improving Customer Satisfaction
Accomplishments
- Built productive, successful team using key training and development strategies.
- Supervised team of 3 staff members.
- My achievements came from hard work, willing to jump into the unknown with accuracy and efficiency.
Certification
- Certified my Stellantis
- Tire ambassador
- Bridgestone / Firestone certified
- Hazmat
- First aid
- Working on all the Expert From Mopar
Timeline
Parts Specialist
Erwin Chrysler
03.2022 - Current
Warranty Administrator
Sherry Chrysler
06.2006 - 03.2022
Fixed Operations Manager
Sherry Chrysler
06.2006 - 03.2022
Parts Manager
Sherry Chrysler
06.2006 - 03.2022
Customer Service Manager
Sherry Chrysler
06.2006 - 03.2022
High School Diploma -
Piqua High School
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