Christine Miller
Oceanside,CA
Summary
Experienced, educated, and reliable professional with outstanding administrative, retail sales, and customer service skills applicable across a wide range of businesses and organizations.
Overview
15
15
years of professional experience
Work History
Lighting Sales Associate
Lamps Plus
08.2022 - Current
- Provide exceptional customer service, addressing inquiries and resolving issues promptly, resulting in over $100K in sales..
- Work closely with management to develop effective sales strategies for promoting high-value items or moving slow-moving inventory.
- Coordinate with warehouse staff to confirm availability of special order items and expedite shipping when required.
- Enhance customer satisfaction by offering personalized lighting suggestions based on their specific needs and preferences, thereby increasing store profitability by more than 35%,.
- Earned American Lighting Association Certification in less than 2 years, requiring mastery of lighting concepts, including basics of electricity and physics, specific lighting fixture classifications, design considerations, and more.
Sales Associate
Macy’s Department Store
07.2021 - 07.2022
- Performed direct sales to the general public as part of a team within a large, national department store chain, servicing on average 50 to 100+ customers daily.
- Successfully learned and expertly utilized company-specific equipment, software, and operations techniques involved with stocking, pricing, displaying, and selling merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked cooperatively as part of a team to achieve store objectives of maximizing sales, providing an excellent customer experience, and opening new Macy’s credit card accounts
- Maintained perfect attendance record, including 0 absences or tardiness over duration of employment.
Self-Employed Business Owner – Writer/Editor
Tell Me What You Want To Say
10.2009 - 06.2021
- Over 10 years successfully promoting and providing writing and editing services in a wide array of written genre, including but not limited to: book manuscripts, book proposals, reports, essays and blogs, website text, marketing brochures, social media text, and resumes.
- Interacted with and maintained relationships with approximately 50 clients, while handling all issues including extensive interaction and communication, project contracting and scheduling, invoicing and accounting, and other office management practices as needed.
- Background includes in-depth knowledge and practical use of scientific, medical, and legal terminology.
Education
Bachelor of Science - Biology
Cornell University
Ithaca, NYMaster of Science - Marine Microbiology
University of Southern California
Los Angeles, CASkills
- Microsoft Office Suite expertise
- Superior verbal and written communication
- Relationship building
- Professionalism and etiquette
- Detail-oriented
- Flexible and adaptive
- Teamwork and collaboration
- Spanish intermediate proficiency
Timeline
Lighting Sales Associate
Lamps Plus
08.2022 - Current
Sales Associate
Macy’s Department Store
07.2021 - 07.2022
Self-Employed Business Owner – Writer/Editor
Tell Me What You Want To Say
10.2009 - 06.2021
Bachelor of Science - Biology
Cornell University
Master of Science - Marine Microbiology
University of Southern California
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