Christine Moore, CPE, ENP, RPL, CMCP
Summerfield,NC
Summary
Operations Manager with 24+ years of experience in public safety, and 8+ years of directing operations, providing guidance, and motivating team members by communicating clear ideas, objectives and goals. Demonstrates an approachable leadership style that fosters team member engagement, including recognition. Develops professional rapport, effectively leads teams and positively influences diverse groups.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Guilford Metro 911
11.2015 - Current
• Manage a team of 88 full-time Emergency Communications Specialist with a consistent record of accomplishment in achieving operations goals. Ex. ACE Accreditation for EMD and EFD.
• Maintain an $8 million+ annual budget.
• Analyze statistical performance data to identify areas of success and areas for improvement.
• Divisional hiring official.
• Update and create General Operating Guidelines and Standard Operating Procedures.
• Create, and update Departmental monthly reports, annual reports and work plans.
• Hire, appraise and discipline members of the operations team and provide constructive feedback for improvement of performance.
Senior Supervisor
Guilford Metro 911
02.2013 - 11.2015
• Supervised a staff of 23 team members.
• Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
• Worked with quality assurance to achieve full compliance with regulations and standard operating procedures.
• Collected statistical data and documentation to report on operational success.
Assistant Supervisor
Guilford Metro 911
02.2004 - 02.2013
• Assisted with the supervision of 23 team members.
• Provided daily position assignments.
• Provided feedback to senior leadership for performance evaluations and corrective action.
Emergency Communications Specialist
Guilford Metro 911
09.2002 - 02.2004
• Answered 911 and non-emergency telephone calls.
• Dispatched pending calls to Law Enforcement, EMS, and Fire.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA12.1998
Associate of Applied Science - Administration of Justice
Patrick Henry Community College
Martinsville, VA12.1996
Associate of Arts - General Studies
Patrick Henry Community College
Martinsville, VA12.1996
Skills
Incidents management
Performance reporting
Multi-unit operations management
Policies and procedures implementation
High-pressure environments
Organizational Management
Certification
• APCO Certified Public Safety Executive (CPE)
• NENA Emergency Numbers Professional (ENP)
• APCO Registered Public Safety Leader (RPL)
• NENA Center Manager Certification Program (CMCP)
• North Carolina General Instructor
• IAED Emergency Medical Dispatch - Q
• IAED Emergency Fire Dispatch - Q
• IAED Emergency Police Dispatch
Additional Information
Association of Public Safety Communications Officials International (APCO)
• Group Leader – 9/2023-Present
• Registered Public Safety Leader Course Facilitator – 3/2021-Present
• Vice Chair, Member and Chapter Services Committee – 7/2021-9/2023
North Carolina Association of Public Safety Communications Officials (NC APCO)
• Immediate Past President – 5/2023-Present
• President – 5/2022-5/2023
• First Vice President – 5/2021-5/2022
• Interim First Vice President – 5/2019-5/2021
United Way of Greater Greensboro
• Women United Cabinet – 9/2021-Present
North Carolina National Emergency Number Association (NC NENA)
• Central Region Representative – 12/2016-9/2019
Timeline
Operations Manager
Guilford Metro 911
11.2015 - Current
Senior Supervisor
Guilford Metro 911
02.2013 - 11.2015
Assistant Supervisor
Guilford Metro 911
02.2004 - 02.2013
Emergency Communications Specialist
Guilford Metro 911
09.2002 - 02.2004
Bachelor of Science - Criminal Justice
Old Dominion University
Associate of Applied Science - Administration of Justice
Patrick Henry Community College
Associate of Arts - General Studies
Patrick Henry Community College
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