Christine Mullis
Corder,MO
Summary
Resourceful Insurance Follow-Up Specialist known for high productivity and efficient task completion. Skilled in claims processing, patient billing inquiries, and insurance verification, ensuring accurate and timely resolution of accounts. Excel in communication, problem-solving, and time management, leveraging these soft skills to navigate complex insurance follow-up processes effectively.
Overview
13
13
years of professional experience
Work History
Insurance Follow-Up Specialist
Western Missouri Medical Center
Warrensburg , MO
03.2023 - Current
- Reviewed patient accounts and updated insurance information in the system.
- Identified and corrected errors related to billing, coding, and reimbursement from insurance companies.
- Researched and resolved insurance discrepancies for assigned accounts.
- Followed up with insurance carriers regarding claim status of unpaid or rejected claims.
- Assisted patients with inquiries regarding their medical bills.
- Utilized multiple payer websites to obtain detailed information about benefit eligibility and coverage levels.
- Ensured that all documentation was accurate and complete prior to submitting claims for payment consideration by the insurance company.
Housekeeper
Sure Stay By Best Western
Higginsville , Missouri
06.2022 - 03.2023
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Returned rooms to occupant-ready status to satisfy future guests.
- Provided information about hotel services upon request from guests.
DA-1
Missouri Department of Mental Health
Higginsville, Missouri
06.2013 - 04.2015
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Assistant General Manager
Starbucks
Salina , KS
02.2012 - 02.2013
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured that customer service standards were met or exceeded at all times.
Education
Associate of Science - Health Information Technology
Missouri College
St Louis, MO08-2008
Skills
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Teamwork and Collaboration
- Problem-solving abilities
- Customer service excellence
- Organizational Skills
- Data Entry
- Document and Records Management
- Active Listening
- Problem-solving aptitude
- Call Documentation
- Promotional support
- Data Management
- Adaptability and Flexibility
Timeline
Insurance Follow-Up Specialist
Western Missouri Medical Center
03.2023 - Current
Housekeeper
Sure Stay By Best Western
06.2022 - 03.2023
DA-1
Missouri Department of Mental Health
06.2013 - 04.2015
Assistant General Manager
Starbucks
02.2012 - 02.2013
Associate of Science - Health Information Technology
Missouri College
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