Christine Myers
Phillipsburg,USA
Summary
Dynamic leader with a proven track record at Amerivet Veterinary Partners, adept in strategic planning and P&L management. Excelled in enhancing operational efficiency and profitability, achieving a notable 5% increase in EBITA. Skilled in fostering team development and executing marketing strategies, demonstrating both hard and soft skills essential for business growth.
Overview
24
24
years of professional experience
Work History
Director of Operations NJ/PA
Amerivet Veterinary Partners
San Antonio, TX
01.2021 - Current
- Managed operational processes for multiple veterinary clinics in NJ and PA.
- Monitored P&L statements to uphold maximum practice profitability.
- Reported directly to the Vice President of NE operations, and worked collaboratively with the Chief Operating Officer to design and implement organic growth opportunities within each practice.
- Corporate liaison between each veterinary practice leader, including the Practice Manager and Medical Director.
- Achieved a 5% increase in EBITA through P&L analysis, cost-cutting measures, and development of organic growth plans.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Practice Manager
Hackettstown Animal Hospital
Hackettstown, NJ
01.2010 - 01.2021
- Supervised routine activities in a busy animal clinic, ensuring optimum client satisfaction and staff productivity.
- Developed strong client connections, effectively resolving issues and delivering solutions that increased loyalty.
- Led marketing campaigns boosting client engagement and raising community awareness.
- Implement and maintain protocols to ensure best practices in patient care, client communications, and overall clinic operations
- Coordinate with veterinarians and support staff to maintain excellent patient care.
- Conduct performance evaluations, provide feedback and coaching, and facilitate team training and development
- Manage budgeting, financial reporting, and staff scheduling to achieve optimal productivity and profitability
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
Marketing Associate/Assistant Product Manager
Ortho Clinical Diagnostics
Raritan, NJ
01.2006 - 01.2010
- Engineered comprehensive marketing strategies driving the promotion of service plans in the medical diagnostic equipment sector.
- Led annual updates to product and pricing strategies.
- Executed strategic planning and budgeting processes to achieve corporate targets.
- Directed the operations at a marketing agency, ensuring on-time production of client brochures and sales materials.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Executed strategic marketing plans to drive growth and retention and overall revenue for business.
- Collaborated with sales teams to develop promotional strategies and materials.
Marketing Brand Manager and Call Center Operations
RxHope, Inc.
Somerset, NJ
01.2001 - 01.2006
- Oversaw comprehensive account management for 12 pharmaceutical programs.
- Designed marketing campaigns for prescription and OTC medication aid initiatives.
- Monitored progress of business plans on a weekly basis, ensuring successful attainment of objectives.
- Managed production and execution of sample packaging, vouchers, and sales support materials for a pharmaceutical company.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Training and direct supervision responsibility for 25 customer service and sales representatives.
- Achieved over $20M in company revenue through effective Call Center management.
Education
MBA -
Centenary University
Hackettstown, NJ01.2008
Bachelor of Science - Business Management – Concentration in Marketing
Centenary University
Hackettstown, NJ01.2003
Skills
- Strategic planning and execution
- Process improvements
- Performance analysis
- Process improvement
- Business management
- Operational efficiency
- P&L management
- Marketing strategies
Accomplishments
- 1998 Legion Auxiliary Jersey Girls State Delegate
- 2002 Students in Free Enterprise (SIFE) Regional Champion
- 2003-2008 American Legion Auxiliary Jersey Girls State Counselor
References
Christine is a goal-oriented team player; I depend on her greatly as she is keenly devoted to her work and extremely knowledgeable in many functions of business. She is a real people person, and is enjoyable to be around. Ed Skurkovich, VP NE Operations at Amerivet Veterinary Partners
Timeline
Director of Operations NJ/PA
Amerivet Veterinary Partners
01.2021 - Current
Practice Manager
Hackettstown Animal Hospital
01.2010 - 01.2021
Marketing Associate/Assistant Product Manager
Ortho Clinical Diagnostics
01.2006 - 01.2010
Marketing Brand Manager and Call Center Operations
RxHope, Inc.
01.2001 - 01.2006
MBA -
Centenary University
Bachelor of Science - Business Management – Concentration in Marketing
Centenary University
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