CHRISTINE NAVA
Gardner
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Experienced supervisor with a passion for customer service. Skilled in managing staff and ensuring the highest level of customer satisfaction. Committed to ensuring effective running of the workplace.
Overview
19
19
years of professional experience
4028
4028
years of post-secondary education
Work History
Customer Care Representative
Johnson County Mental Health Center
Olathe
08.2024 - 04.2026
- Collaborated with mental health professionals to ensure comprehensive client support.
- Trained new staff on customer service protocols and best practices for client interaction.
- Maintained confidentiality and compliance with regulations regarding sensitive information.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Emergency Communications Specialist
Johnson County
Olathe
01.2024 - 08.2024
- Prioritized situations based on current injuries and symptoms
- Determined necessary response to callers based on situational details, dispatching appropriate services
- Prioritize customer service to our community.
- Utilized radio and computer systems to relay critical information swiftly.
- Monitored incidents to ensure accurate information flow during emergencies.
- Maintained detailed logs of communications for reference and analysis.
- Utilized a variety of computer software programs to enter data into databases and generate reports.
Registered Respiratory Therapist
Overland Park Regional
Overland Park
03.2019 - 12.2020
- Met with patients, reviewed patient health histories and discussed needs and treatment options
- Counseled patients and family members on respiratory health conditions, treatments and medications
- Improved treatment outcomes and performed baseline PFT's to proactively address health issues.
Registered Respiratory Therapist
Childrens Mercy Hospital
Kansas City
07.2014 - 03.2019
Shift Supervisor
Panera Bread
Leawood
07.2007 - 01.2011
- Communicated, trained and promoted quality standards to team members
- Counted drawers and followed proper daily cash handling procedures
- Executed cash management duties with POS and shift reports
- Planned and supervised job task assignments, upholding quality standards.
Education
Associate in Applied Science (A.A.S.) - Respiratory Therapy
Johnson County Community College
Associate in Science (A.S.) - General
Johnson County Community College
Skills
- Technical Attitude
- Organization
- Time Management
- Leadership
- Incident monitoring
- Data entry
- Technical troubleshooting
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Process improvement
- Documentation and reporting
- Security verification
- Verbal and written communication
- Quality assurance
- Punctuality and reliability
- Multitasking and organization
- Staff education and training
- Customer data confidentiality
Languages
English, Spanish
Timeline
Customer Care Representative
Johnson County Mental Health Center
08.2024 - 04.2026
Emergency Communications Specialist
Johnson County
01.2024 - 08.2024
Registered Respiratory Therapist
Overland Park Regional
03.2019 - 12.2020
Registered Respiratory Therapist
Childrens Mercy Hospital
07.2014 - 03.2019
Shift Supervisor
Panera Bread
07.2007 - 01.2011
Associate in Applied Science (A.A.S.) - Respiratory Therapy
Johnson County Community College
Associate in Science (A.S.) - General
Johnson County Community College