Aqeel Akram
7-eleven
Brooklyn,NY
4
Languages
5
years of professional experience
Successful customer service representative with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Work History
Customer Care Representative
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ring customer sales on an electronic cash register abd maintain accurate daily financial logs
- Perform cleaning activities and stock merchandise
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Receptionist
4 Years 7 Months- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
Education
Associate Of Pre-Engineering
Skills
Payment Processing
Custom Order Management
Documentation and Reporting
Order Processing
Product Education
Complaint Handling
Customer Relationship Management
Inbound Customer Service
Problem Resolution
Effective Communication
Product Knowledge
Problem Solving
Time Management
Active Listening
Positive Attitude
Computer Literacy
Technical Support
Interpersonal Skills
Decision Making
Attention to Detail
Shipping Procedures Understanding
Understanding Customer Needs
Languages
Urdu
Native or Bilingual
English
Professional Working
Hindi
Professional Working
Punjabi
Full Professional
Timeline
Receptionist
DHL
01.2019 - 08.2023Read More
Pak Kashmir Institute of Computer Sciences
Associate Of Pre-Engineering
Read More
Customer Care Representative
7-eleven
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