Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Daniels

Memphis,TN

Summary

Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while fostering strong client relationships. Expertise in CRM systems, complemented by exceptional active listening and multitasking skills, ensures efficient resolution of customer inquiries and concerns. Committed to delivering top-tier service that aligns with organizational goals and enhances the overall customer experience.

Overview

17
17
years of professional experience

Work History

Customer Care Representative

Agero
01.2025 - 03.2025
  • Answered customer inquiries over the phone and via email.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Resolved customer complaints promptly and professionally.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Customer Service Representative

Sedgwick Claims Management Services Inc.
01.2023 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Customer Service Representative

Dynata
07.2022 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Place calls for clients in a timely manner.

Customer Service Representative

William Sonoma
01.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Shift Supervisor

Facilities Performance Group LLC
08.2013 - 05.2016
  • Resolved conflicts while maintaining composure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shift Leader

Cash Saver Grocery Store
02.2008 - 08.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

High School Diploma -

The Excel Center
Memphis, TN
12-2021

Skills

  • Data Collection
  • Appointment Scheduling
  • Paperwork Processing
  • Account updating
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Customer Service
  • Order Processing
  • Typing proficiency
  • Credit card payment processing
  • Problem Resolution
  • Adaptive team player
  • Computer Proficiency
  • Conflict Resolution
  • Customer satisfaction measurement
  • Critical Thinking
  • High-energy attitude
  • Active Listening
  • Multi-Task Management
  • Proofreading
  • Call Center Operations
  • Assertiveness
  • Microsoft Outlook
  • Researching
  • Problem-solving abilities
  • Payment Processing
  • Documentation
  • Grammar

Timeline

Customer Care Representative

Agero
01.2025 - 03.2025

Customer Service Representative

Sedgwick Claims Management Services Inc.
01.2023 - 06.2024

Customer Service Representative

Dynata
07.2022 - 11.2022

Customer Service Representative

William Sonoma
01.2021 - 07.2022

Shift Supervisor

Facilities Performance Group LLC
08.2013 - 05.2016

Shift Leader

Cash Saver Grocery Store
02.2008 - 08.2013

High School Diploma -

The Excel Center

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