Summary
Overview
Work History
Education
Skills
Timeline
MICHAEL VOLPONE

MICHAEL VOLPONE

Byfield,MA

Summary

Education Administration & College Counseling Leader with extensive expertise in higher education administration, student affairs, and client success. Demonstrates strong leadership in academic advising, program development, and event management, fostering collaborative and inclusive environments. Passionate about empowering student-athletes and engaging communities through innovative strategies and strategic vision.

Overview

20
20
years of professional experience

Work History

CLIENT SUCCESS MANAGER

Agero
01.2006 - Current
  • Since joining Agero as a Client Success Manager in 2006, I have led cross-functional teams to drive client success and ensure seamless collaboration among internal teams, external vendors, and clients.
  • My focus has been on optimizing partnerships, negotiating cost-effective solutions, and developing clear service-level agreements to effectively manage contracts.
  • Additionally, I have directed process improvements and collaborated with product and project teams to create customized solutions for clients.
  • Achieved an exceptional Net Promoter Score (NPS) of 85 for key accounts, demonstrating strong client retention and advocacy.
  • Transformed client relationships by identifying and resolving pain points, turning disengaged clients into active promoters, and significantly boosting customer satisfaction.
  • Built and maintained strong relationships with senior executives, successfully prospecting new clients and expanding business opportunities.
  • Negotiated high-value contracts that aligned with organizational goals, maximizing cost efficiency while ensuring client satisfaction.
  • Drove operational efficiency through process improvements that streamlined service delivery.
  • Contributed to accelerated business growth by identifying new clients and strengthening the company's market presence.

Education

M.S. - Athletic Administration - College Athletics

Concordia University
01.2019

M.Ed. - Counseling & Student Affairs

Bridgewater State University
01.1990

B.S. - Physical Education - Coaching Concentration

Bridgewater State University
01.1988

Certificate - Diversity, Equity & Inclusion in the Workplace

University of South Florida
01.2021

Skills

  • Strategic Planning
  • Process Improvement
  • Cross-functional Collaboration
  • Relationship Building

Timeline

CLIENT SUCCESS MANAGER - Agero
01.2006 - Current
Concordia University - M.S., Athletic Administration - College Athletics
Bridgewater State University - M.Ed., Counseling & Student Affairs
Bridgewater State University - B.S., Physical Education - Coaching Concentration
University of South Florida - Certificate, Diversity, Equity & Inclusion in the Workplace

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