Christine Erlano
Elmhurst,Ny
Summary
Hospitality professional with extensive experience in the industry. Proven ability to deliver exceptional guest experiences, improve operational efficiency, and foster positive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
The Terrace and outdoor gardens at Edition Hotel
06.2023 - Current
- Conduct interviews and hire staff, assisted with the onboarding process
- Oversee hotel restaurant with focus on daily breakfast operation
- Training programs for new and existing staff, continuously improve training materials and methods
- Assist with payroll management
- Help with staff scheduling
Operations Manager
Casanela Restaurants
01.2022 - 06.2023
- Managed and optimized employee schedules while adhering to labor budget
- Conducted monthly inventory for CGS and managed budget and ordering processes
- Oversaw payroll process
- Led the recruitment process
- Developed and implemented training programs
Maitre D
SERRA BY BIRRERIA (EATALY FLATIRON)
10.2019 - 01.2022
Reservations/ Maitre D
Bahama Breeze Restaurant
06.2019 - 10.2019
F&B Concierge Attendant
Sheraton Valley Forge Hotel
01.2018 - 01.2019
Education
BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND HOSPITALITY MANAGEMENT -
LYCEUM OF THE PHILIPPINES UNIVERSITY
Skills
- Guest Services Excellence
- Team Management & Training
- Task Delegation
- Payroll Administration
- Quality Assurance
- Scheduling
- Inventory Management & Ordering
- POS Systems
- Employee Development
- Customer Relations
Certification
- Food Handler
Accomplishments
- Manager of the Year ( JF Restaurants year 2023)
Timeline
Floor Manager
The Terrace and outdoor gardens at Edition Hotel
06.2023 - Current
Operations Manager
Casanela Restaurants
01.2022 - 06.2023
Maitre D
SERRA BY BIRRERIA (EATALY FLATIRON)
10.2019 - 01.2022
Reservations/ Maitre D
Bahama Breeze Restaurant
06.2019 - 10.2019
F&B Concierge Attendant
Sheraton Valley Forge Hotel
01.2018 - 01.2019
BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND HOSPITALITY MANAGEMENT -
LYCEUM OF THE PHILIPPINES UNIVERSITY
- Food Handler
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