Jessica Vandergriff
Huntsville,AL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Luvs Carwash
Jacksonville, FL
12.2024 - 01.2026
- Streamlined daily operations to enhance efficiency and customer satisfaction.
- Led staff meetings to communicate goals and expectations effectively.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Pet Care Associate
Bayside Pet Resort And Spa
Sarasota, FL
04.2022 - 10.2024
- Provided compassionate care to diverse pet breeds, ensuring comfort and well-being.
- Managed daily feeding and medication schedules for multiple animals, maintaining health and nutrition standards.
- Trained new staff on animal handling techniques and safety protocols to enhance team performance.
- Oversaw clean environments through regular sanitation practices, adhering to hygiene regulations.
- Developed enrichment activities to promote physical and mental stimulation in pets during stays.
Holiday Inn Express & Suites
Front Desk Manager
Jacksonville, Florida
11.2018 - 02.2022
- Oversaw front desk operations, ensuring seamless guest check-in and checkout processes.
- Managed staff schedules, optimizing workforce efficiency and service quality.
- Resolved guest inquiries and complaints, fostering positive relationships and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Analyzed guest feedback to identify areas for improvement in service delivery.
General Manager
CEJAM Construction
Jacksonville, FL
05.2010 - 11.2018
- Enhanced client relationships through consistent communication and timely project updates.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion,
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High school diploma -
University Christian school
Jacksonville, FL10.2008
Skills
- Customer service
- Inventory control
- Conflict resolution
- Guest services excellence
- Efficient multi-tasker
- Effective leader
- Client relations
- Staff motivation
- Expense control
- Business development
- Marketing
- Proficient in Software
Timeline
Assistant General Manager
Luvs Carwash
12.2024 - 01.2026
Pet Care Associate
Bayside Pet Resort And Spa
04.2022 - 10.2024
Holiday Inn Express & Suites
Front Desk Manager
11.2018 - 02.2022
General Manager
CEJAM Construction
05.2010 - 11.2018
High school diploma -
University Christian school