ALEXANDRA SMITH
Aberdeen,MD
Summary
Hospitality operations leader with dual-property hotel experience supporting daily operations, payroll, staffing, and guest service across 200+ rooms. Builds budgets, reviews variances, and monitors labor costs to support financial control and efficient service delivery. Also provide staff training, compliance oversight, and hands-on problem resolution to keep teams aligned.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Assistant General Manager
Dual property Courtyard and Residence Inn Marriott hotel
Aberdeen, Maryland
12.2015 - Current
- Supported operations for dual-property courtyard and residence inn marriott hotel with over 200 rooms.
- Helped manage daily supervision of over 80 employees, including schedules and payroll approvals across departments.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Prepared financial reports, forecasts, and budget variance reviews for both properties.
- Built and tracked property budgets to support financial performance and expense control.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Processed payroll for two properties with accurate, timely completion.
- Monitored employee schedules and labor costs to enhance workforce utilization.
- Ensured compliance with company policies and labor regulations to support operational efficiency.
- Identified opportunities for cost savings and operational efficiency improvements.
- Coordinated budget tracking, expense reviews, and vendor management to optimize resources.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Analyzed sales data to identify trends and opportunities for growth.
- Implemented marketing strategies to increase brand awareness and revenue.
- Coordinated with the General Manager to develop and implement strategic plans.
- Monitored safety procedures, property inspections, and incident reporting.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Crestline University AHIA apprenticeship program
09.2022 - 01.2023
- self-guided development program for hospitality career growth to receive cross-functional knowledge across finance, HR, and sales departments.
Operation Supervisor
01.2018 - 01.2020
- Directed daily operations across departments and aligned workflows with company priorities.
- Monitored budgets, schedules, and resources to support efficient business operations.
- Managed departmental budgets to optimize resource allocation and align with operational goals.
- Developed, implemented, and enforced operational policies and procedures.
- Led housekeeping operations to enhance service quality and team performance.
- Coordinated room assignments and conducted thorough inspections for readiness.
- Ensured that all guest rooms, public areas, and the back of the house met established standards by assigning work and conducting inspections. Ensure appropriate chemical safety and Occupational health& safety standards and practices are maintained.
- Led staff training on policies, systems, and workplace expectations.
- Managed vendor relationships and supported company-wide supply and service coordination.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Front desk agent
01.2015 - 01.2017
- Welcomed the guest upon arrival in a pleasant fashion and completed check in formalities.
- Greeted guests and managed check-in and check-out procedures.
- Assisted guests with booking reservations over the phone and reviewed account information and charges at check-out to ensure clarity and satisfaction.
- Fulfilled guest requests promptly to enhance overall experience and satisfaction.
- Answered phone calls and directed inquiries to proper hotel departments.
- Processed payments accurately and efficiently.
- Processed payments and balanced front desk transactions during each shift.
- Maintained lobby appearance and supported guest services throughout the property.
- Applied extensive knowledge of customer service best practices.
- Recorded guest comments or complaints, escalating to management for timely resolution and improved service quality.
Night stocker
RHS Contractor-Company
Aberdeen Proving Ground, Maryland
09.2012 - 06.2015
- Stocked merchandise on sales floors using overnight replenishment procedures.
- Received and loaded freight from contractor deliveries into backroom stock areas for efficient stock management.
- Rotated products to support fresh inventory and proper shelf organization.
- Unpacked cartons and sorted items for department placement.
- Cleaned aisles and removed debris after stocking shifts.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Trained new employees and assessed performance during the 2-month evaluation period. Developed cost-efficient inventory ordering system while stocking merchandise to ensure organized sales floor displays. Rotated merchandise.
- Selected multiple times as shift leader overseeing up to 12 employees. Led team to achieve the highest production levels for 12 consecutive months through effective problem solving and planning.
Region Manager
SMI Contractor-Company
Kaneda, Air force Base, Japan
03.2007 - 06.2009
- Managed regional operations for SMI Contractor-Company across multiple contractor sites.
- Led team to deliver customer service for over 1000 clients daily, aligning staff with company objectives to achieve sales results. Implemented up-selling procedures and conducted market research to enhance revenue across locations in Okinawa, Japan.
- Coordinated field teams and subcontractors to ensure adherence to daily project schedules and optimize resource allocation.
- Assessed operational efficiency and customer satisfaction levels during regular store visits, identifying areas for improvement.
- Negotiated contracts with suppliers in order to secure competitive pricing.
- Identified potential new business opportunities in underdeveloped areas of the region.
- Collaborated with other departments such as logistics or finance to ensure smooth operations throughout the region.
- Implemented effective marketing campaigns tailored to local markets in the region.
- Monitored project compliance with safety standards and company procedures.
Customer service/Administrative Assistant
Army Air force Exchange Services
Stuttgart, Germany
11.2001 - 01.2003
- Greeted patrons and resolved service inquiries at Army and Air Force Exchange Service counters, enhancing customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Assisted retail staff by addressing customer issues, processing returns, and providing policy guidance.
- Contributed to sales functions and led business development and marketing efforts, resulting in expanded customer base. Handle customer inquiries, complaints, billing, questions and payments extension/service requests.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Tracked inventory levels to identify shortages for timely replenishment. and reported shortages to store supervisors.
Administrative Assistant
Jewelry Kern
Stuttgart, Germany
02.1996 - 01.2000
- Managed daily administrative operations, addressing client requests and ensuring smooth jewelry office functionality.
- Managed communications by answering calls and emails, ensuring client inquiries were addressed with professional support for Jewelry Kern clients.
- Facilitated office tasks to streamline administrative processes and support sales activities.
- Organized files, records, and correspondence for accurate office reference.
- Bookkeeping and filing documents.
- Reconciled and processed accounting paperwork on a monthly basis while providing administrative support to the store owner.
- Entered customer and inventory data into office tracking systems.
- Supported showroom tasks and maintained orderly reception and workspace areas.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with vendor communication and follow-up on supplies and deliveries.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, enhancing record accuracy and confidentiality.
Housekeeping Manager
Dual property Courtyard and Residence Inn Marriott hotel
Aberdeen, Maryland
- Manage the Housekeeping department of a dual property, oversee the scheduling of work assignments. Review and Resolve complaints from guests (GSS), departments and staff.
- Inspected guest rooms and public areas for Marriott cleanliness standards.
- Assigned daily room boards to ensure timely room cleaning and guest satisfaction. Prioritized prioritized cleaning schedules.
- Trained housekeepers on linen handling, room setup, and safety procedures.
- Managed inventory for amenities, linens, and cleaning supplies.
- Coordinated with the front desk and maintenance on room status updates.
- Resolved guest housekeeping requests with prompt, professional service.
- Enforced sanitation procedures throughout dual-property Marriott operations.
- Procured cleaning supplies, linens, and amenities to maintain efficient housekeeping functions.
- Conducted regular meetings with housekeeping staff to address performance issues and foster continuous improvement.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Analyzed reports on room occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Implemented cost-saving measures that streamlined operations and optimized resource allocation.
- Established hands-on, proactive management style to facilitate improvements in workflow and room turnover.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
Education
Internal Graduation - Business Management
Crestline University AHIA Apprenticeship Program
01-2023
Graduated - Medical Terminology
Allied Business School, INC
Laguna Hills, CA10-2013
High School Diploma -
Steinberg High School
Hefelfinger, Stuttgart06-1995
Skills
- Problem resolution ability, organizational skills, multi-task management, customer service, time management, self-directed, results-oriented, strong problem solver, Microsoft proficiency, dedicated team player, as well as pays meticulous attention to detail
- Message organization Front desk operations Customer service handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Bilingual (German English)
- Financial Management
- Analyzing
- Budgeting
- Critical thinking
- Financial Analysis
- Verbal Communication
- Organizing
- Planning
- Reasoning
- Recording Facts
- Inventory Management
- Administration
- Assertiveness
- Customer Service
- Staff training
- Reporting
- Evaluating
- Budget management
- Payroll Management
- Revenue forecasting
- Employee training
- Vendor coordination
- Financial reporting
- Employee Development
- Team Mediation
- Effective communication
- Problem solving
- Customer relationship management (CRM)
- Talent Management
- Revenue Management
- Market Analysis
- Staff management
- Cost Optimization
- Budget control
- Financial leadership
- Operations oversight
- Business operations background
- Strategic planning skill
- Workflow coordination
Custom
Additional Skills
Languages
German
Full Professional
Timeline
Crestline University AHIA apprenticeship program
09.2022 - 01.2023
Operation Supervisor
01.2018 - 01.2020
Assistant General Manager
Dual property Courtyard and Residence Inn Marriott hotel
12.2015 - Current
Front desk agent
01.2015 - 01.2017
Night stocker
RHS Contractor-Company
09.2012 - 06.2015
Region Manager
SMI Contractor-Company
03.2007 - 06.2009
Customer service/Administrative Assistant
Army Air force Exchange Services
11.2001 - 01.2003
Administrative Assistant
Jewelry Kern
02.1996 - 01.2000
Housekeeping Manager
Dual property Courtyard and Residence Inn Marriott hotel
Internal Graduation - Business Management
Crestline University AHIA Apprenticeship Program
Graduated - Medical Terminology
Allied Business School, INC
High School Diploma -
Steinberg High School