Christine Neuhaus

Execution of deposit operations policies and procedures of all servicing functions of deposit products. Collaborate with other areas of the Credit Union to develop an integrated approach to account servicing that focuses on compliance, quality control and product management. Audit all consumer and business accounts to ensure all documentation is correct and valid. Review core system to make sure accounts are set up correctly. Process research requests, verification of deposits, medicaid requests, and subpoenas in a timely manner. Develop operational excellence with a focus on member service while also minimizing risk for the credit union. Overall responsible for the execution of daily functions that adhere to credit union policy, procedure and compliance standards.

• Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
• Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
• Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
• Maintained friendly and professional customer interactions.
• Collaborated with team members to ensure timely completion of deposit-related tasks.
• Maintained organized documentation of deposit records for audit purposes.

• Resolved customer inquiries promptly, ensuring high satisfaction levels..
• Assisted team in developing training materials for new hires, enhancing onboarding experience.
• Collaborated with cross-functional teams to address service issues and implement solutions.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Cross-trained and provided backup support for organizational leadership.
• Processed daily transactions accurately, ensuring compliance with banking regulations.
• Managed cash drawer, balancing at the end of each shift to maintain accuracy.
• Executed wire transfers, stop payments and account transfers.
• Counted, verified and handled bank deposits and armored car transactions.
• Cross-sold credit cards, loans and other bank products.
• Utilized CRM tools to track interactions, maintaining accurate records of client communications and resolutions.

• Oversaw daily operations, ensuring adherence to company policies and safety regulations.
• Trained and mentored staff on operational best practices and performance standards.
• Implemented process improvements that enhanced workflow efficiency and reduced downtime.
• Monitored inventory levels, coordinating with suppliers to maintain optimal stock levels.
• Conducted regular performance evaluations, providing feedback to enhance employee development.

• Developed training materials for new hires, improving onboarding efficiency for bookkeeping processes.
• Maintained and processed invoices, deposits, and money logs.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.