Christine Neumann
Westport,IN
Summary
Highly organized Regional Office Manager with proven experience in overseeing daily operations, improving efficiency and leading office teams. Strengths include strong leadership abilities, strategic planning skills, and adeptness in streamlining processes to enhance productivity. Have consistently driven operational improvements while managing administrative tasks within busy regional offices.
Overview
13
13
years of professional experience
Work History
Regional Office Manager
Commonspirit Health at Home
Loveland, OH
07.2022 - Current
- Provided direction and guidance to staff in order to meet established goals and objectives.
- Implemented best practices throughout the region to increase efficiency and productivity.
Manager, Call Center
Commonspirit Health at Home
Milford, OH
11.2011 - 07.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Bachelor of Arts - Business Management
Northcentral University
San Diego, CA07-2022
Associate of Arts - Business
John F Kennedy University
Pleasant Hill, CA02-2019
Skills
- Office Administration
- Operations Management
- Schedule Management
- Staff Management
- Change Management
- Business Administration
- Process Development
- Conflict Resolution
- Customer Service
- Performance Evaluations
Accomplishments
- Started Secret Shopper program companywide to enhance Customer Service
- Created and implemented the "How to Wow" Customer Service Initiative Company Wide
References
References available upon request.
Timeline
Regional Office Manager
Commonspirit Health at Home
07.2022 - Current
Manager, Call Center
Commonspirit Health at Home
11.2011 - 07.2022
Bachelor of Arts - Business Management
Northcentral University
Associate of Arts - Business
John F Kennedy University
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