Pamela Polowy-Baird
Santa Maria,US
Summary
Achieved business objectives through innovative and steadfast professional practices. Enhanced operational efficiency by actively engaging in continuous learning processes. Delivered high-quality results with exceptional attention to detail and organizational skills. Navigated high-pressure situations effectively while leveraging software expertise. Transformed challenges into motivation, driving consistent achievement. Secured a role within an organization that values support and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Sevita Health
04.2025 - Current
- Facilitated support for program directors overseeing eighteen programs delivering services to adults with behavioral, physical, and cognitive disabilities.
- Processed invoices to support payment workflows. Purchased necessary supplies and equipment for operations. Manage capital purchases through the approval process to payment. Facilitate the creation of vendor contracts to establish service agreements. Manage each program’s fleet of vans. Ensuring registration renewals are completed, smog test conducted, and maintenance and repairs are accomplished. Organized new hire documentation to enhance onboarding efficiency. Host to new hires during new hire orientation. Assisted clients, staff, and visitors to improve overall experience.
Senior Office Administrator
FedEx
10.2020 - 10.2024
- Provide support to the Senior Manager and Management team of the FedEx Ground Station.
- Mentor new Human Resource Admin and assists employees with human resource questions.
- Responsible for processing all station invoices for payments, processing new vendors into the accounting system, following invoices to payment, reconciling financials, and working with vendors inquiries.
- Supported package dispute department by answering high-volume calls from customers, drivers, and staff.
- Keep office files organized retaining legal documents, inventory of those documents, storing documents, pulling legal holds, and preparing documents for destruction at the required time.
- Created weekly employee engagements by planning, coordinating, executing and purchasing materials for engagements.
- Annually plan, purchase gifts, coordinate catering, set up room and assist the Senior Manager with the station’s celebrations.
- Annually track service vendors compliance by emailing new annual station safety documents and assure documents are returned with proper signature.
- Coordinate all station repairs through our service channel program, gather quotes for special jobs, bring on new service vendors in the system and oversee work being completed. Taking pictures and recording progress of work while it is being completed and evaluating and reporting on finished outcomes.
- Monitor bulletin boards to ensure material posted is current with all new licenses for Federal, State, City, and FedEx policies and expiration dates.
- Designed and created the monthly safety board, based on Corporate monthly safety message.
- Provided daily reports to Senior Manager and the Management team(i.e. required trainings, first aid, hazardous materials, etc).
- Created PowerPoints, ran reports from company proprietary programs, extracting the data into Excel spreadsheets.
- Ensured technical issues (i.e. computer issues, network issues, program issues, vendor issues, human resources issues) were communicated to the help desk (i.e. computer issues, network issues, program issues, vendor issues, human resources issues).
- Designed, wrote, publish and submitted region-wide and district-wide newsletters to all employees (i.e.,Diversity Equity and Inclusion, Pride and Allies, High-five Fridays).
- Equipment inventory of station scanners, walkies, computers and packaged/shipped equipment in for repairs.
- Streamlined office operations to enhance workflow efficiency and reduce processing times.
Talent Acquisition Recruiter II (work From Home)
Concentrix, Inc
10.2014 - 10.2019
- Responsible for full life-cycle high volume recruiting: interviewing, scheduling interviews, testing, and hiring for professional positions. I develop and execute strategies to source, attract, and on-board high quality talent for Concentrix Call Centers and Work At Home Agents within the United States and Canada.
- Annually assist with special projects:
- Competitive Market Analysis; Compensation Analysis; Graphic Design
HR Tech II (confidential)
Santa Barbara City College
06.2013 - 10.2014
- Ensure that faculty minimum qualifications and credentials are in compliance with state regulations.
- Maintained adjunct instructor's salary placement, change of status items and updates.
- Executed the summer session hiring and salary placement.
- Monitored adjunct professor teaching assignments
- Maintained Banner (Professor databases) and PeopleAdmin (HRIS).
- Backup employee in support of: Permanent classified staff matters, recruitment, interview scheduling, processing of new classified employee hires, classified employee personnel file maintenance, coordinating the classified interview committee orientation.
- Backup support for the certificated Personnel matters, e.g., Board Items, Appointments, Retirements/Resignations, Leaves of Absence, Instructor/Administrator Contracts, Administrator Evaluations, Salary Class Transfers, Reduced Workload Program, Sabbatical Leaves, Post-Retirement Contracts, Working Schedules, Update of Academic Titles, March 15 Notices, Catalog Updates and other changes of status items.
Service Area Human Resource Analyst
Dignity Health
10.2006 - 06.2013
- Responsible for the Central Coast Compensation practices: Processed and uploaded annual salary raises (union and non-union); New Hire salary analysis.
- Daily management of Central Coast Systems: Lawson Payroll System; Competency Assessment System, Ceridian Time System, Benefits.
- Investigated Union Grievances
- Created new accrual systems, position coding within Lawson Payroll System.
- Investigated workplace possible disciplinary situation and brought them to conclusion. This was accomplished through counseling and/or training.
- Provided daily assistance to Central Coast: Leadership, Employees, Visitors with their requests, questions or concerns regarding: leave of absences; compensation; benefits, payroll, timecards, transfers, job descriptions, accruals banks for PTO/SICK, employee reimbursements; union contract clarification, and turnover reports.
- Coordinated/prepared/presented New Hire Orientation.
- Actively participated in several Central Coast hospital committees: Emergency Management; Commuter Incentive, Tobacco Free, Patient Satisfaction, Joint Commission, State of California audits, Margaret Beebe scholarship program, Allied Health Program, Circle of Friends, Hospital/Nurses Week.
- Assisted with benefit enrollments.
- Managed Clinical licenses/certifications of Central Coast medical professionals
- Planned the annual service awards for Dignity Health each year, for six consecutive years.
- Microsoft Business Suite (Excel, Word, Publisher, PowerPoint, Outlook), SKYPE, Teams, ZOOM, Google applications.
Education
Bachelors of Science - Business Administration
California Polytechnic State University
San Luis Obispo, CAAssociates of Science Associates of Arts - Business Administration Liberal Arts
Allan Hancock College
Santa Maria, CASkills
- Office administration
- Staff development
- Meeting coordination
- and collaboration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft Office Suite
- Accounts Payable/Accounts Receivables
- Vendor Management
- Project Management
- Human Resources
- Event Planning
Certification
- CPR Certification April 2025 - Expires in two years: April 2027
- Professional Certifications: obtained March 2025-April 2025
1. Getting started with U.S. payroll fundamentals
2. The payroll professional
3. The payroll cycle
4. U.S. payroll fundamentals
5. Advancing proficiency in U.S. payroll fundamentals
Accomplishments
Human Resource Employee of the year 2021 with FedEx Ground
Employee of the Month awarded once each year while working for FedEx Ground 2020-2024
Timeline
Regional Office Manager
Sevita Health
04.2025 - Current
Senior Office Administrator
FedEx
10.2020 - 10.2024
Talent Acquisition Recruiter II (work From Home)
Concentrix, Inc
10.2014 - 10.2019
HR Tech II (confidential)
Santa Barbara City College
06.2013 - 10.2014
Service Area Human Resource Analyst
Dignity Health
10.2006 - 06.2013
Bachelors of Science - Business Administration
California Polytechnic State University
Associates of Science Associates of Arts - Business Administration Liberal Arts
Allan Hancock College