Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Nguyen

OMAHA,NE

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience

Work History

Accounting Assistant

HyVee Foods
Omaha , NE
01.2023 - Current
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Implemented program to create daily spreadsheets and streamline financial reporting.

Service Manager

HyVee Foods
Omaha, Nebraska
06.2022 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints quickly and effectively.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Associate

HyVee Foods
Omaha , NE
07.2016 - Current
  • Answered phone calls from customers promptly and courteously.
  • Addressed customer questions and concerns regarding products and services.
  • Provided information about products and services available to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Greeted customers and identified their needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained knowledge of current sales promotions and new product releases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled cash register operations accurately during peak times.

Education

Bachelor of Science - Psychology

University of Nebraska At Omaha
Omaha, NE
05-2024

Skills

  • Customer service
  • Culture development
  • Team leadership
  • Time management
  • Goal oriented
  • Staff supervision
  • Relationship building
  • Complaint handling
  • Refunds and exchanges

Timeline

Accounting Assistant

HyVee Foods
01.2023 - Current

Service Manager

HyVee Foods
06.2022 - Current

Customer Service Associate

HyVee Foods
07.2016 - Current

Bachelor of Science - Psychology

University of Nebraska At Omaha

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Christine Nguyen