Christine Norman
Wheeling,WV
Summary
With years of experience as a personal assistant and in customer service, have enabled me to hone my skills as an organized, responsible multi-tasker who thrives in a busy, dynamic environment. I am valued for my positive attitude, professionalism, attention to detail, loyalty and resourcefulness, as well as my excellent communication skills.
Overview
21
21
years of professional experience
Work History
Personal Assistant
Self Employed
01.2013 - Current
- Provided clients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Cared for clients by changing bed liners, washing and ironing laundry, cleaning, or assisting with their personal care
- Accompanied clients to doctors’ office or on other trips outside home, providing transportation, assistance, and companionship
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Assisted with personal hygiene and grooming tasks, enhancing residents' self-esteem and comfort.
Telemarketing
Bank of America
01.2007 - 01.2008
- Delivered prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation
- Contacted businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes
- Explained products or services and prices, and answered questions from customers
- Obtained customer information such as name, address, and payment method, and entered orders into computers
- Recorded names, addresses, purchases, and reactions of prospects contacted
- Adjusted sales scripts to better target the needs and interests of specific individuals
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Answered telephone calls from potential customers who have been solicited through advertisements
- Telephoned or wrote letters to respond to correspondence from customers or to follow up initial sales contacts
- Maintained records of contacts, accounts, and orders
Deli Service
Maryland Food Court
01.2004 - 01.2005
- Served food, beverages, or desserts to customers in such settings as take –out counters of restaurants or lunchrooms business or industrial establishments, hotel rooms, and cars
- Prepared bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
G.E.D. -
University of The State of New York
New York, NY01.2012
Skills
- Good Organizational Skills
- Ambitious Learner
- Good Listener
- Motivated
- Team Player
- Dedicated
Timeline
Personal Assistant
Self Employed
01.2013 - Current
Telemarketing
Bank of America
01.2007 - 01.2008
Deli Service
Maryland Food Court
01.2004 - 01.2005
G.E.D. -
University of The State of New York
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