Christine Nuss
Denver,CO
Summary
Professional leader with over 4 year of management experience and 2 years of clinical experience. Proven ability to manage operations for complex departments to ensure that staff is providing high quality care. Passionate about inspiring, leading, coaching and mentoring others to provide exceptional service in order to maintain a superior organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager
KAISER PERMANENTE
05.2022 - Current
- Lead and develop a team of 20 employees to inspire their future advancement within the organization while implementing various process improvement projects
Property Manager
PROPERTY OWNER
11.2021 - Current
- Planning and organizing tenant lease agreements and evictions while problem-solving and facilitating conflict resolution.
Health Plan Service Specialist
KAISER PERMANENTE
08.2019 - Current
- Provide exceptional support to the Operations Manager, 7 Team Managers, and 129 Customer Service Representatives while maintaining various schedules and projects for the MSCC.
Interim Team Manager
KAISER PERMANENTE
08.2021 - 05.2022
- Lead and develop a team of 10 temporary employees to inspire their future advancement within the organization while implementing various process improvement projects
Customer Service Representative
KAISER PERMANENTE
09.2015 - 07.2019
- Provided excellent customer service while answering a high volume of calls regarding benefits, eligibility, billing, claims, complaints, technical support etc.
Medical Assistant
KAISER PERMANENTE
06.2013 - 09.2015
- Provided exemplary support to physicians including rooming patients, setting up and assisting with procedures.
Education
Healthcare Master’s in Business Administration (Healthcare MBA) -
University of Colorado at Denver
12.2024
Bachelor’s in Healthcare Administration -
Colorado State University – Global Campus
04.2019
Associates of Arts Degree -
Red Rocks Community College
12.2015
Medical Assistant Diploma -
Concorde Career College
05.2009
Skills
- Experience ensuring staff provide a high quality of care by managing performance
- Understanding of how to maintain patient care a quality standard in a clinical setting
- Excellent ability to act as an advocate for and resolve patient care issues
- Experience screening, interviewing, hiring and training staff members
- Knowledge of implementing and maintaining various departmental polices and procedures
- Extensive experience using HealthConnect in clinical and administrivia roles
- Experience coaching and developing as well as providing feedback regarding metrics and complex content knowledge
- Understanding of various data and reports that can be utilized to implement process improvement projects
- Ability to motivate and inspire a team to increase employee satisfaction for LOB
- Create various schedules in Excel including KANA, C2C and NJH to maintain daily operations
- Excellent ability to collaborate with various departments to resolve escalated issues
- Understanding of LMP environment with knowledge of disciplinary practices
Certification
- Attended various Kaiser Permanente trainings including business literacy, RIM and interest-based problem solving
- Certificate of completion from Colorado State University for the following:
- Communication and Critical Thinking
- Managed Healthcare in the 21st Century
- Healthcare Polices and Systems
- Healthcare Finance, Economics and Strategies
Timeline
Team Manager
KAISER PERMANENTE
05.2022 - Current
Property Manager
PROPERTY OWNER
11.2021 - Current
Interim Team Manager
KAISER PERMANENTE
08.2021 - 05.2022
Health Plan Service Specialist
KAISER PERMANENTE
08.2019 - Current
Customer Service Representative
KAISER PERMANENTE
09.2015 - 07.2019
Medical Assistant
KAISER PERMANENTE
06.2013 - 09.2015
Healthcare Master’s in Business Administration (Healthcare MBA) -
University of Colorado at Denver
Bachelor’s in Healthcare Administration -
Colorado State University – Global Campus
Associates of Arts Degree -
Red Rocks Community College
Medical Assistant Diploma -
Concorde Career College
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