Christine Nwosu
Atlanta,GA
Summary
Proactive and goal-oriented professional known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dedicated to serving diverse needs of patients and clients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
3
3
years of professional experience
Work History
Operations Manager, Customer Experience
CVS Healthcare
02.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs and resolving problems.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Patient Care Coordinator
Oakdale Family Dental
01.2023 - 12.2023
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Merchandise and Service Coordinator
Ulta
06.2022 - 11.2022
- Drove client retention, managing engaging merchandise presentation to motivate additional purchases.
- Monitored and analyzed sales records and consumer purchasing trends.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
Bachelor of Science -
Kennesaw State University
Kennesaw, GA05-2022
Skills
- Staff development
- Program improvement
- Customer feedback management
- Quality-consciousness
- Patient flow management
- Dental staff support
- Patient documentation
- Billing procedures
- Service oriented
- Punctual and reliable
- HIPAA compliance
- Consumer behavior analysis
Timeline
Operations Manager, Customer Experience
CVS Healthcare
02.2024 - Current
Patient Care Coordinator
Oakdale Family Dental
01.2023 - 12.2023
Merchandise and Service Coordinator
Ulta
06.2022 - 11.2022
Bachelor of Science -
Kennesaw State University
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