Christine Obryan
West Bloomfield,MI
Summary
Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency. I love to work and I work very hard at whatever I do!
Overview
27
27
years of professional experience
Work History
Private Nanny
Nanny
West Bloomfield, Michigan
03.2022 - Current
- Demonstrated strong organizational skills when managing multiple tasks simultaneously.
- Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.
- Transported children to school, social outings, and medical appointments.
- Regulated children's rest periods and nap
- Supervised and assisted with homework.
- Assigned appropriate chores and praised targeted behaviors to encourage development of confidence and responsibility.
- Helped develop and monitored family schedule.
- Kept records of play, meal schedules, and bill payment.
- Assisted parents in developing behavioral plans for their kids.
Front Desk Manager
Achieving health clinic
Plymouth, Michigan
04.2009 - 02.2022
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Trained and supervised new front desk staff members, providing guidance and coaching.
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
- Demonstrated strong leadership abilities when delegating tasks among team members during shift changes.
- Reviewed daily front office work and activity reports to ensure accuracy and identify areas for improvement.
- Processed payments from guests quickly and accurately while adhering to company policies regarding cash handling procedures.
- Identified operational process inefficiencies to recommend necessary improvements.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Assisted with training new staff members on the use of computer systems for reservations and check-ins and outs.
- Reviewed daily front office work and activity reports generated by night audits.
- Interacted with guests to obtain feedback on service levels.
- Communicated with housekeeping and maintenance staff to report guest problems.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Provided administrative support to other departments as needed.
- Handled confidential documents with discretion while complying with data protection regulations.
- Utilized advanced software to create and maintain accurate customer records and reservations.
- Managed daily reports related to occupancy numbers and revenue generated from bookings, updating management regularly on progress made towards goals set out each month.
- Developed specific goals and plans to prioritize tasks and enhance daily operational efficiency.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Identified operational process inefficiencies and recommended improvements to streamline front desk operations.
- Developed training modules and documentation to train staff.
- Facilitated month-end closing processes, invoicing and journal entries.
- Upheld high standards of cleanliness throughout the lobby area, including furniture arrangement and tidying up common areas.
- Developed training modules and documentation to train staff.
- Facilitated month-end closing processes, invoicing and journal entries.
Front Desk Receptionist
CND tax firm
Livonia, Michigan
03.2008 - 01.2014
- Welcomed visitors at employer entrance, creating positive first impressions that enhanced guest experience.
- Managed incoming phone calls at front desk, facilitating guest assistance and inquiries efficiently.
- Checked in customers using employer sign-in procedures and visitor guidelines.
- Supported front desk staff with guest flow and waiting area organization.
- Delivered attentive service to customers in person and over phone, ensuring their questions were addressed promptly.
- Scheduled all appointments and transferred customers to all employee phone lines.
- Operated cash register to process payments for purchases.
- Interviewed clients to gather tax information and clarify filing needs.
- Assisted customers with any questions they had about their taxes or filing status.
- Replenished shelves with correct product placement and pricing labels.
- Maintained clean aisles, stockrooms, and equipment for safe employer conditions.
- Stocked shelves with newly arrived products.
- Handled materials of various weights consistently during daily operations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bartender
Kickers bar and grille
Plymouth, Michigan
02.2000 - 01.2011
- Consistently maintained an organized workspace throughout shift operations.
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
- Utilized excellent organizational skills when stocking supplies and restocking shelves.
- Successfully completed high volume orders within tight timelines.
- Exhibited superior customer service skills while interacting with guests.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or concerns.
- Completed assigned opening, side work, and closing duties to set team up for success.
- Cleaned food preparation equipment, work areas, and counters, or tables.
- Restocked kitchen supplies, rotated food, and stamp time and date on food in coolers.
- Prepared mixed drinks and beer service for Kickers bar and grille guests.
- Processed cash and card payments using point-of-sale systems.
Education
Elementary Education -
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Franklin high school
Livonia, MichiganElementary Education -
Wayne county community college
MichiganSkills
- System updates
- Daily reports
- Customer Service
- Employee Training
- Hospitality operations
- Delegating Work Assignments
- Team supervision
- Payment management
- Stocking and ordering
- Cash register
- Inventory Oversight
- Computer Reservations Systems
- Cash management
- Guest Services
- Problem solving
- Front desk
- Staff Management
- Customer service skills
- Shift Scheduling
- Administrative Support
- POS System Operation
- Credit and cash payments
- Customer Service Management
- Child Care Duties
- Administrative tasks
- Quickbooks
- Multi-line phones
- Cash transactions
- Multitasking
- Appointment Scheduling
Personal Information
Title: Administrative Assistant
Timeline
Private Nanny
Nanny
03.2022 - Current
Front Desk Manager
Achieving health clinic
04.2009 - 02.2022
Front Desk Receptionist
CND tax firm
03.2008 - 01.2014
Bartender
Kickers bar and grille
02.2000 - 01.2011
Elementary Education -
Eastern Michigan University
High School Diploma -
Franklin high school
Elementary Education -
Wayne county community college