CHRISTINE ORLANDO
Research Administrator
Bloomsburg,PA
Summary
Training and Information Coordinator Analytical Research Coordinator with 6+ years of experience in clinical and academic research and 3 years in post-grant application process and budgets. Capacity to implement a project plan and provide overall project coordination, including progress tracking and reporting, quality control, research curriculum development and training. Knowledgeable of research protocols, IRB/IACUC, ethical principles on the protection of human subjects, and protocol deviations on a variety of databases and systems. Performance history of preparing audits and internal review, conducting follow-through to resolve actionable issues, and working with principal investigators to provide guidance and training on their research and grant applications. Knowledge of grant and research agencies. Equipped with absolute integrity and professionalism.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
ADMINISTRATIVE RESEARCH COORDINATOR
Bloomsburg University, Programs
Bloomsburg, PA
11.2018 - Current
- Serve as an IRB and IACUC Administrator with duties of completing pre-reviews of all IRB/IACUC research submissions and post-review write-ups and maintaining the IRBManager system and all research education/training for all study staff and student investigators
- Interface with the Director to communicate with the University community, The Bloomsburg University Foundation, and Pennsylvania State System of Higher Education administrators regarding existing regulations and opportunities for grant funding
- Act as a Project Coordinator for the Undergraduate Research and Creative Activities program, including managing sponsored events
- Oversee Husky Research Corporation Board, assist in phases of grant activities, and complete academic research compliance audits
- Manage research education and training for all research staff, faculty and students
- Closely work with the Associate Vice Provost of Research/Dean of Graduate Studies with special projects on research & development
- Collaborate with grant accounting office on post-award activites of sponsored contracts, agreements, salaries, expenditures and other duties
- Ey Accomplishments:
- Leveraged best practices to oversee the 30% increase in the research intake thru a new application and training program
- Implemented a new grant submission process that streamlined the flow of new grant applications, including redesigning the webpage for easier access to grant and research applications, reviews, and other forms with maximum productivity.
CREDENTIALING COORDINATOR
Geisinger Health System
Bloomsburg, PA
03.2016 - 11.2018
- Accounted for processing credentialing and reappointing applications and accompanying documents of all system-wide health care providers, ensuring applicant compliance eligibility, conducting a background investigation, research, and primary source verification
- Collaborated with Human Resources and Talent Management on new hire packet, contracts, and other new employee information
- Managed the expiring credentialing of medical staff and efficiently communicated to staff and department leadership
- Accomplished special projects for department and system in cooperation with the management, including liaising with all system department heads, system directors, system VPs, contractor companies, and other organizations on provider’s information
- Conducted data reporting and analysis of provider files to system-held departments, including accounts receivable/payable payments
- Performed accurate regulatory audits for government programs together with the Department of Health, CMS, NCQA, and internally held physician/advanced health practitioners, as well as training and mentoring all new credentialing staff
- Professional Experience continued
- Ey Accomplishments:
- Achieved a consistent percent rate below 15% error rates and reorganized the audit system to optimize the process.
REGULATORY RESEARCH COMPLIANCE COORDINATOR
Geisinger Health System, Cancer Research Institute
Bloomsburg, PA
11.2013 - 03.2016
- Performed regulatory duties to support the implementation of the, clinical trials
- Submitted all necessary paperwork to open and maintain clinical trials to the local and national IRBs in accordance with local and federal regulations
- Efficiently organized and updated electronic and paper filing system for all research studies in the outpatient clinic
- Conducted quarterly and yearly compliance audits by trial sponsors and research regulators and maintained laboratory study requests
- Immersed in the conduct of the study by providing education/training to the department, investigators, study staff, & ancillary departments and ensured compliance with the study protocol, including maintaining all current CITI certificates for study staff and investigators
- Monitored continuing annual review information for all open research projects, including facility and medical staff training, licensure, and relevant credentialing as per study protocol, as well as utilizing a reporting system to submit financial budget reports.
SR. CUSTOMER SERVICE REPRESENTATIVE
Geisinger Health System
Bloomsburg, PA
07.2012 - 11.2013
- Resolved customer concerns and provided appropriate education/instruction by collaborating with the customer service team leader
- Developed special projects with Team Leader as necessary for optimizing Enrolment, Claims, Med Management, and Appeals
- Interacted with members and providers on Medicare Advantage enrolment plans while complying with quality assurance standards.
STUDENT SERVICES TEAM LEADER/PROJECT COORDINATOR
The Keystone School
Bloomsburg, PA
09.2007 - 07.2012
- Trained Student Services representatives, advised prospective families with course selection, enrolment, transfers, and withdrawal, addressed parent/student grievances within school policy guidelines, and facilitated employee certifications and state-required education
- Liaised with curriculum, instruction, operations, and student services and admissions supervisors on student and parent issues, current and new curriculum, school policies, new computer programs, and training programs for all employees
- Ensured compliance audits with the State of Pennsylvania for private school certification, including reviewing and processing NCAA applications for graduating seniors and preparing daily, weekly, and period sales and service performance reports for representatives
- Key Accomplishments:
- Oversaw the 45% increase in sales for the private high school program, including updating sales and service performance reports for sales/service representatives that allowed for updated evaluation and increased bounces.
Education
Teaching And Learning
Bloomsburg University
Bloomsburg, PA 01.2003 - 12.2005
Bachelor of Arts - Arts and Sciences, Anthropology
Bloomsburg University
Bloomsburg, PA 09.1997 - 12.2001
Skills
Good Clinical Practices
Research SOPs understanding
Informed consent
Study protocols
Trial management
Project Management
Data Collection
Collaboration
Time Management
Proposal management
Training and Development
Written Communication
Good Telephone Etiquette
Decision Making
Budget
Affiliations
CITI Training IRB and IACUC Committee Membership, Active/Expires January 2022
Timeline
ADMINISTRATIVE RESEARCH COORDINATOR
Bloomsburg University, Programs
11.2018 - Current
CREDENTIALING COORDINATOR
Geisinger Health System
03.2016 - 11.2018
REGULATORY RESEARCH COMPLIANCE COORDINATOR
Geisinger Health System, Cancer Research Institute
11.2013 - 03.2016
SR. CUSTOMER SERVICE REPRESENTATIVE
Geisinger Health System
07.2012 - 11.2013
STUDENT SERVICES TEAM LEADER/PROJECT COORDINATOR
The Keystone School
09.2007 - 07.2012
Teaching And Learning
Bloomsburg University
01.2003 - 12.2005
Bachelor of Arts - Arts and Sciences, Anthropology
Bloomsburg University
09.1997 - 12.2001