Christine Papy
Tampa
Summary
Dedicated pharmacy technician with several years of experience in both retail pharmacy and Humana Clinical Programs. Demonstrated success supporting key clinical campaigns, including STARS LTR and DSC, with previous experience in both MTM and DPF. Over the past 11 months, I have trained and supported both new hires and existing team members on STARS LTR through group training sessions, side-by-sides, and ongoing coaching. Skilled in Microsoft Office Word, Excel, and PowerPoint, with experience creating visual training tools to enhance learning. Passionate about team development and committed to driving collective success.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Humana
Tampa
04.2023 - Current
- Assisting members in refilling maintenance medications via STARS LTR.
- Diffused member concerns by actively listening and clearly explaining Clinical Programs goal.
- Working on multiple campaigns, including STARS LTR, MTM, DSC, and DPF (pilot program).
- Training new and existing team members in both STARS LTR and DSC.
- Conducting side-by-side (SxS) trainings with team members to improve call quality and metric alignment.
- Created PowerPoint materials to support training when program access was limited.
- Leading training meetings
- Well versed in Microsoft Office, Excel, and PowerPoint.
Pharmacy Technician
Walgreen's Pharmacy
Tampa
06.2020 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Cashier
Walgreens
Tampa
01.2013 - 04.2020
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06-2013
Skills
- Problem solving
- Call quality improvement
- Patient support and education
- Attention to detail
- Performance coaching
- Conflict resolution
- Proficiency in Microsoft Office Word, Excel, PowerPoint
Timeline
Pharmacy Technician
Humana
04.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
06.2020 - Current
Cashier
Walgreens
01.2013 - 04.2020
High School Diploma -
Hillsborough High School
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